Camping Castle on Wheels

We really tried to make the most of this and not be nit picky, but have to leave a negative review due to the circumstances. The motorhome itself has nice features but has obvious wear and tear from years of use. We were contacted just before our pick up advising that the water tank wasn't holding water. I got the message when we landed in Missouri less than an hour before pick up. We really didn't have time to make other arrangements, so we decided to make it work. The host was flexible with our pick up and drop off, and even sounded gracious when I text her about an issue we had when finding the drop off. The motorhome sleeps 8 as advertised, and we flew in from out of state with a group of 7. Full bedding was only on one bed, otherwise there were four sheets and maybe five pillows and no towels were provided. There was minimal dishware, some bowls and plastic utensils, but no cookware or cooking utensils. The refrigerator was not cooled so it took nearly 24 hours for it to get cold causing some food items to have to be thrown away. There were ants in the motorhome. We couldn't sit at the dinette without ants crawling on us, and had to buy ant spray. There has now been a claim for our $500 security deposit for items that were already damaged. The host physically showed us that the bed rail was coming off the bunks, but says we broke it. The bottom bunk was missing multiple screws and came apart from a ten year old child SLEEPING on it. The couch, drivers and passenger seats have obvious wear and tear with leather missing in areas. Hosts claims we tore up the couch. A child SLEPT on it is all. We even covered it with a blanket! Multiple large plastic water bottles that didn't belong to us emerged from under the rear slide during our use. We really didn't think much of it until the host charged our security damage due to damage from a water bottle getting stuck when the slide was operated. We used refillable metal water bottles that we brought with us The motorhome itself could use some love, and despite the years of wear and tear the host claims it occurred during our week. There is also now a review from last month saying they were also charged the security deposit. Be sure to take photos and document every detail if you rent from Outdoorsy. Unfortunately we didn't spend much time inside the RV and didn't take many pictures.

Host dropped off RV without water and with a full waste tank, causing it to back up on us on the first day. They also left a bag of unmarked pills in the RV, which was identified by security and led to some questioning. Host prefers for you to not have or use their phone number, which makes it difficult to reach them in cases of emergencies. Expect 4+ hour response times. Host was not as flexible as they originally said. They switched up even when we had good communication and tried to get more money from us at the end of the trip. Currently in a dispute to get money back from deposit as well as the waste empty and water fills we had to execute on day 1 of camping.

The Host canceled the booking 4 days before departure. This is an automated posting.