2022 Cherokee Wolf Pup 16BHS (32R107)

Everything was OK except the air conditioning didn't work and it was very hot. I think there should have been more concern/ fiscal consideration upon our return and reporting of the problem

Very easy to deal with. Everything was as promised. If we come back will definitely use you again. Our niece and family will be going to RA soon and will give them your info. Thanks

Robert, our sales rep, was very helpful.

The original travel trailer we picked up had a broken refrigerator. Instead of having a technician look at it at pickup, we were told it just takes a while to cool down. The next morning my family and I had to drive back (over 90 miles) to have a technician look at the unit. Then we had to switch to a different travel trailer. This set us back a number of hours. The rest of the trip was great. When we returned the travel trailer I asked that we get billed for the smaller model we used and be compensated $100 for the loss in time and inconvenience of switching campers. I was told "I'll see, I'm just happy we had another camper for you. If we hadn't had another unit you would have been really out of luck." That is a terrible attitude and response for a sales and service company. My request for $100 deduction to cover lunch and ice cream for my family was a fair ask given the inconvenience and gas driving back and forth to swap out a camper with a broken refrigerator. My family enjoyed this trip and traveling with a travel trailer a lot. So much that we will purchase a similar model in the spring. We will not consider Kunes when we are looking to purchase.

Robert was wonderful to work with for our rental! He explained everything about the camper trailer in great detail ,so we're ready to go with confidence! The Wolf Pup camper was clean and ready at pick as well. Thank you Robert!