4.4
Membre OutdoorsyHôte depuis octobre 2022
Communication
4.6Taux de réponse 84 %Répond généralement en moins de 6 heures
À propos de Monica locations de camping-car
We have a 2023 Class C Motorhome as well as a 3bdm, 2bath home for rent in Liberty Twp.
4.4
Membre OutdoorsyHôte depuis octobre 2022
Communication
4.6Taux de réponse 84 %Répond généralement en moins de 6 heures
Souvenirs de séjours avec les camping-car de Monica McDowell
Paul V.
2juillet 2025
The first issue we encountered was the RV was returned late and was not ready for Thursday morning pickup.
1. - RV had to be cleaned after late drop off
2. – The I was told it also had to be taken in for an Oil Change.
Met the owner and did the walk around of the vehicle. We were specifically told there was no reason for us to be on the roof as there were solar panels on the roof and no need for us to be on top of the vehicle.
After the walk through I had to follow the owner to a separate location 10 minutes away to assist in hooking up the trailer adding to the delay. Once trailer was connected and we drove back to pick up the car we were trailering we set out.
So, the planned start time of 10am moved out until 4pm.
Experiencing these delays caused us to have stop in a Travel Center overnight as we missed the check in time for the RV/Trailer parking lot at the event we were attending.
I understand that sometimes unexpected issues arise, however the 2nd issue we encountered was once on the highway the RV steering wheel started to shake above 60 MPH, so the entire drive 400-mile drive was 60mph and under.
Damage - We did experience an incident around Midnight the first night, where a Semi-Tractor Trailer driving in the next lane kicked up a piece of debris from the rode and put a gash in the side panel of the RV. I am addressing that issue with my primary insurance company after discovering the insurance I purchased via the Outdoorsy site to protect against such an incident is only a secondary insurance to my primary car insurance, which is likely to increase my rates.
On the return trip I was instructed to return the trailer myself to the storage facility. To accomplish this, I messaged the owner for the address and was told "she did not know the address".
I had to search for the company name she gave me to obtain the location to return and disconnect the owners trailer. Returned the trailer for the owner and then drove the RV back to their residence.
Next, we started the walk around and I immediately began with the damage and discussed how to proceed with filing a claim.
We continued with the remainder of the walk around and the owner took pictures. We then electronically signed the documents and thus ended our trip.
The next day the owner texted me outside of the website and sent me pictures of a damaged skylight and stated that I was responsible. Please note the beginning of this review where we were specifically told not to go on the roof. There were no before pics of this skylight and there were zero instances were anything came near the top of the RV on the trip. The pictures the owner provided had someone standing on the top of the RV taking the picture. Note again we were told not to go on the top of the RV.
The RV itself had nice interior amenities and everything worked as expected. Shower, refrigerator, Stovetop. The beds were comfortable, and linens and toiletries were provided. Air conditioning was great and would cool the RV down quickly providing some much-needed relief.
I am hopeful we can resolve this matter amicably and fairly for all parties involved.
1. - RV had to be cleaned after late drop off
2. – The I was told it also had to be taken in for an Oil Change.
Met the owner and did the walk around of the vehicle. We were specifically told there was no reason for us to be on the roof as there were solar panels on the roof and no need for us to be on top of the vehicle.
After the walk through I had to follow the owner to a separate location 10 minutes away to assist in hooking up the trailer adding to the delay. Once trailer was connected and we drove back to pick up the car we were trailering we set out.
So, the planned start time of 10am moved out until 4pm.
Experiencing these delays caused us to have stop in a Travel Center overnight as we missed the check in time for the RV/Trailer parking lot at the event we were attending.
I understand that sometimes unexpected issues arise, however the 2nd issue we encountered was once on the highway the RV steering wheel started to shake above 60 MPH, so the entire drive 400-mile drive was 60mph and under.
Damage - We did experience an incident around Midnight the first night, where a Semi-Tractor Trailer driving in the next lane kicked up a piece of debris from the rode and put a gash in the side panel of the RV. I am addressing that issue with my primary insurance company after discovering the insurance I purchased via the Outdoorsy site to protect against such an incident is only a secondary insurance to my primary car insurance, which is likely to increase my rates.
On the return trip I was instructed to return the trailer myself to the storage facility. To accomplish this, I messaged the owner for the address and was told "she did not know the address".
I had to search for the company name she gave me to obtain the location to return and disconnect the owners trailer. Returned the trailer for the owner and then drove the RV back to their residence.
Next, we started the walk around and I immediately began with the damage and discussed how to proceed with filing a claim.
We continued with the remainder of the walk around and the owner took pictures. We then electronically signed the documents and thus ended our trip.
The next day the owner texted me outside of the website and sent me pictures of a damaged skylight and stated that I was responsible. Please note the beginning of this review where we were specifically told not to go on the roof. There were no before pics of this skylight and there were zero instances were anything came near the top of the RV on the trip. The pictures the owner provided had someone standing on the top of the RV taking the picture. Note again we were told not to go on the top of the RV.
The RV itself had nice interior amenities and everything worked as expected. Shower, refrigerator, Stovetop. The beds were comfortable, and linens and toiletries were provided. Air conditioning was great and would cool the RV down quickly providing some much-needed relief.
I am hopeful we can resolve this matter amicably and fairly for all parties involved.
Allison R.
5juillet 2025
Excellent trip. RV handled way better than I thought it would. We were all comfortable and able to get to all the locations we wanted. My kids loved it. Would book again.
Marcus G.
5avril 2025
Monica was great about sharing all the information needed to make renting the RV a great experience. We thoroughly enjoyed our RV time away!!!
Sharon J.
5avril 2024
Monica is very professional, keeping us well-informed and walking us through the operation process with detail and precision. The RV was spotless, and everything operated perfectly. We had a wonderful experience, and we highly recommend!
Nash N.
5avril 2024
Great introduction by Monica, the RV is as good as advertised. We were very comfortable and the entire experience was outstanding
réponse de Monica
Thank you, Nash! I'm glad that you chose Chill Axe Inn for your first adventure.
Robert B.
5novembre 2023
Monica did a wonderful job teaching us about the vehicle (it was our first time RV'ing) and was available during the trip if questions came up. The vehicle was in perfect working condition.
réponse de Monica
Thank you for the kind review! I am glad you and your mom had a great time. Look forward to seeing you again in the future. 😀
1 Photo soumise(s) par Robert B
Angie L.
2octobre 2023
Cheri M.
1septembre 2023
The total experience with the host and RV rental was horrible. The RV was returned on Sunday am at 9:00 and we were initially scheduled to pick it up between 1:00 -2:00. The host asked if we could pick it up by 10:00- so not sure how she had time to properly clean it and check it all out. He agreed on a 11:00 pickup time with me rushing to accommodate her family picnic. We arrived 30 minutes late and she got mad. Excuse me I did my best to move my pickup time earlier for her picnic. She rushed through the instructions for proper usage of the RV. Luckily the campground host was nice enough to help hook up the sanitation. When I pulled out the hose he immediately saw that the adaptor for connection to the camper was broken and the adaptor for campground hookup was missing. I spent $36 for new hose and the campground lent me an adaptor. Then I contacted Monica via Outdoorsy regarding the side door. It was almost impossible to open so asked her if she could get an RV repair person to come and fix it. Her response was that the door always gets stuck so all I can tell you is to climb out of the cab. Well my sister is on oxygen with a cane so can’t climb out of a cab. This is a major safety issue. In fact she hurt her elbow and knee from trying to open the door from the outside. After returning from our trip she had to see on orthopedic doctor for her knee. Outdoorsy should vet all independent host like Monica. She never reimbursed for the broken hose or properly fixed the door which resulted in injury. She was very rude and really didn’t care about the issues with her camper.
3 Photos soumise(s) par Cheri M
Linette H.
5août 2023
Pick up & drop off were made simple by the owner. She went over the motor home’s features well.
Roscoe S.
5juillet 2023
Roscoe S.
5juillet 2023
Wonderful! Thank you !
Nicholas R.
5juillet 2023
Monica was very helpful and the RV had everything we needed for a weekend away. The RV is in great shape and very clean!
Amanda W.
5juin 2023
We had a great time on our first RV trip thanks to having a great owner. Vehicle was spotless and as described. Communication was great and pick up and drop off were smooth. Highly recommend.
Adam D.
5juin 2023
The RV was excellent! Very clean, spacious, and drives well. We are a family of 6 and it was very comfortable for all of us driving 11 hours to Florida.
1 Photo soumise(s) par Adam D
Robert K.
5juin 2023
We had a fantastic experience on our trip due to Monica's kindness and a wonderful RV! We were in a panic after another renter let us down. However, Monica went above and beyond in helping us prepare for our trip. The RV is well-outfitted with everything we could want, and it was easy to drive. It was clean, well-maintained, and easy to operate the accessories after Monica's careful instruction. Would enthusiastically rent from her again!
George A.
5avril 2023
The RV and Monica were great to work with. We had an awesome road trip around Kentucky and Tennessee. The RV performed well and Monica was available for the duration of our trip for any questions that we had. Pick up and drop off were quick and easy. Monica explained the systems and walked through anything we might need to know. I messaged her with a question about the hot water heater and she promptly and happily replied. I would definitely rent from Monica again!
réponse de Monica
Thank you so much. I am glad you had a great time and that Chill Axe Inn was a part of that. Our goal is to create a Chill Axe Inn experience. Refer friends and receive $50. Repeat customers receive $100 discount.
