Overall this was a good experience. Working with Mike was great. All-in-all, pick-up was easy, it was clean, and Mike provided some nice extras (towels, camp chairs, camp table, and a few other items) and most things functioned well. Unfortunately there were a couple of things that did not function that really detracted from the trip. The water pump was not functioning and so if we were not hooked up to a water line at a campsite (which we were not planning on most days) then we had no water in the RV. Mike was very responsive in trying to help us troubleshoot, but when we realized that it was a failed pump, there wasn't a lot we could do other than just deal with it. There were a few electrical issues as well with circuit breakers popping and the fridge would flip off sometimes and we'd have to re-start it... not huge deals, but still a bit annoying to deal with as first time RVers. We ended up cutting our trip short, and Mike was kind enough to help get us a refund to cover the days that we didn't use.So, overall, it was great working with Mike--that was 5-star; but the RV left us a little wanting--that was a 3-star; so together, I give it an overall 4-star experience.