4.5
Membre OutdoorsyConcessionnaire depuis septembre 2016
Communication
3.3Taux de réponse 73 %Répond généralement dans la journée
À propos de TravyLink LLC
I love beautiful art and beautiful architecture. I would love to go to Spain one day and enjoy the vibrant culture and flavor packed food. I can't wait until the day I get to go. In the meantime, I love my life with family and friends who are the best people I know. I work in IT and my hobbies include sewing, pinterest (who can resist?), and planning new and fun things to do on the weekends with the people who matter the most to me, my family and friends.
4.5
Membre OutdoorsyConcessionnaire depuis septembre 2016
Communication
3.3Taux de réponse 73 %Répond généralement dans la journée
6 camping-car à louer
Souvenirs de séjours avec les camping-car de Jenay Marbury
Shannon B.
2août 2025
Our experience was subpar and considering what we paid for a weekend of camping many things on the RV did not operate correctly and were not even explained upon pick up.
-the DVD/TV player would not work. The host even commented that the last renters unplugged the cords and she wasn't sure where they went so we would need to play around with them. This is something that should have been fixed prior to pick up and fulling demoed on pick up.
The Bluetooth accessories up front would not connect so we could not use our phones through the speakers. The host even tested it upon return and couldn't get her phone to connect either. We also couldn't charge our phone because the cigarette outlets didn't not work. It was suggested that we plug into the outlet in the back. But we couldn't do that because we needed our phones for directions.
The water hook up was not demoed upon pick up and so we couldn't use the facilities once there. She knew we were going to a place without hook up. And upon return they claimed the tank was full and needed emptied and charged us over $127 to empty what we could have emptied for $10! So you better believe if we had used the tank we would have emptied it. Unfortunately my husband failed to get a picture at the end showing it was empty so we have no recourse there.
The leveling device on the RV was disabled because they didn't want people breaking it. Which was not shared with me on pick up. And we were then expected to level this massive RV with two ramps. Anyone who knows anything about RVs knows that that is simply not possible using that type of set up.
For the price we paid everything should have been on working order and demoed on person or through videos. I was told by the host that of I had questions just reference the videos but none of the videos she provided explained any of these issues.
Essentially we got beds. Which we would have been better off at a motel 6 because at least we would have had facilities.
We will be thinking twice about renting from someone from traveylink and possibly outdoorsy in the future without seeing the RV in question
We also had a very hard time getting in touch with the host days before and up to a day before our trip. She said she was away. Which may have been the case but when you are renting your RV you should have someone in charge of your messages to answer questions for the people who are paying over $1000 to rent something from you.
We will be seeking a refund of some degree.
-the DVD/TV player would not work. The host even commented that the last renters unplugged the cords and she wasn't sure where they went so we would need to play around with them. This is something that should have been fixed prior to pick up and fulling demoed on pick up.
The Bluetooth accessories up front would not connect so we could not use our phones through the speakers. The host even tested it upon return and couldn't get her phone to connect either. We also couldn't charge our phone because the cigarette outlets didn't not work. It was suggested that we plug into the outlet in the back. But we couldn't do that because we needed our phones for directions.
The water hook up was not demoed upon pick up and so we couldn't use the facilities once there. She knew we were going to a place without hook up. And upon return they claimed the tank was full and needed emptied and charged us over $127 to empty what we could have emptied for $10! So you better believe if we had used the tank we would have emptied it. Unfortunately my husband failed to get a picture at the end showing it was empty so we have no recourse there.
The leveling device on the RV was disabled because they didn't want people breaking it. Which was not shared with me on pick up. And we were then expected to level this massive RV with two ramps. Anyone who knows anything about RVs knows that that is simply not possible using that type of set up.
For the price we paid everything should have been on working order and demoed on person or through videos. I was told by the host that of I had questions just reference the videos but none of the videos she provided explained any of these issues.
Essentially we got beds. Which we would have been better off at a motel 6 because at least we would have had facilities.
We will be thinking twice about renting from someone from traveylink and possibly outdoorsy in the future without seeing the RV in question
We also had a very hard time getting in touch with the host days before and up to a day before our trip. She said she was away. Which may have been the case but when you are renting your RV you should have someone in charge of your messages to answer questions for the people who are paying over $1000 to rent something from you.
We will be seeking a refund of some degree.
réponse de Jenay
Thank you for your feedback. While we value all renter input, several statements in your review are inaccurate and require clarification for the benefit of future guests.
Matt A.
4octobre 2024
Eric K.
5juillet 2024
We had a great trip, Jenay was very helpful on getting us going and supporting us along the way. Great communication and super responsive.
réponse de Jenay
Hi Eric,
Thank you for the review. Your feedback helps us understand what is important to renters and improve our service, ongoingly.
Thank you for the review. Your feedback helps us understand what is important to renters and improve our service, ongoingly.
Heather R.
5décembre 2023
Our first time ever riding in a RV. It was great I’m in love with this RV . We drove her out to Orlando Florida . My family was very comfortable. They slept , they ate, and played games. They are obsessed with RVs now we all are. Big thanks to JeNay! She was above and beyond great to us . Our trip wouldn’t have been this great of an experience if it wasn’t for her .
3 Photos soumise(s) par Heather R
Brian R.
5octobre 2023
JeNay Was very good to rent from!
Brian R.
5octobre 2023
Brian R.
5octobre 2023
Had a nice ride to Colorado with the family
Carlos R.
2octobre 2023
Too many things not working properly, some of them informed few days before our trip, others found as a surprise by us as we need them during the trip. Side mirrors broken, awning not working and replaced by a canopy, some of the blinds not working, electronic jacks broken and not operational to easily level the motorhome made our experience something suboptimal.
Cleanliness was another issue. We found little pieces of trash and personal items from prior renters underneath the sofa.
The Motorhome has a great potential to be outstanding, but under our eyes the owner just leave it get deteriorated with minimum maintenance.
Cleanliness was another issue. We found little pieces of trash and personal items from prior renters underneath the sofa.
The Motorhome has a great potential to be outstanding, but under our eyes the owner just leave it get deteriorated with minimum maintenance.
Pedro R.
5septembre 2022
Communicated very well with us...Easy process for picking up and dropping off the RV.
Brendan B.
5septembre 2022
It was a great first time Rv. Very easy to drive and the staff was great at explaining everything you need to know for using the Rv.
Ben M.
5août 2022
We loved this trailer
Christopher G.
5août 2022
Surendra K.
5juin 2022
Al good
Charles R.
5mai 2022
Very good communication and thorough instructions during check out/in.
Carl P.
2mai 2022
Rv drove awful vibrated us to death was very loud and on the way to return to owner the bad tire blew out about a mile from from final drop off location .
I had mytwosons in rv with me luckily we safely got to the side of the road where we had to sit for the next two hours .
The rubber from the faulty tire which blew out caused damage to the RV which now i get to pay 500 dollar deductible to fix damage because the owner who rented the RV could not put a decent tire on before we left for the weekend trip
Would not recommend renting from individual again i have rented from a dealer in past up front charge seems higher but overall after all the little nickel and dime charges this turned out to be way costlier and a lot more hassle
I had mytwosons in rv with me luckily we safely got to the side of the road where we had to sit for the next two hours .
The rubber from the faulty tire which blew out caused damage to the RV which now i get to pay 500 dollar deductible to fix damage because the owner who rented the RV could not put a decent tire on before we left for the weekend trip
Would not recommend renting from individual again i have rented from a dealer in past up front charge seems higher but overall after all the little nickel and dime charges this turned out to be way costlier and a lot more hassle
réponse de Jenay
Hi Carl,
Thank you for your feedback. We are not happy when our renter's experience is not the best. When on the road, unfortunately incidents happen, as in your case, even with the upmost preventative care. For you, as we updated you via email, you experienced a tire blow out due to a nail puncture. This was confirmed by roadside assistance. For every reservation we inspect our units prior to pickup day and share our report with renters. We encourage a thorough inspection by renters and take extra care to be sure the departure process is not rushed. Before renters leave our location to start their vacation we confirm with the renters that they are comfortable with the RV and ready to depart via our departure checklist that we take every renter through. We remain available to renters 24/7 during the entire reservation to assist in any way possible. Also, post reservation, we continue to provide timely and clear updates as we work to close out the reservation and resolve any pending issues. In checking back on our reservation communications we were not made aware of any problems with vibration during your trip. I do see an email comment was sent in after the RV was returned back to us. Additionally, the only post reservation charge added to your reservation is a dump fee for not returning the RV with the waste tanks emptied. Tire damage is still under review and we expect will be handled according the the insurance terms of your reservation. We remain upfront and transparent about our charges and fees with every renter at the beginning of our communications together and via our published FAQs page that we point every renter to: [URL removed] .
Thank you for your feedback. We are not happy when our renter's experience is not the best. When on the road, unfortunately incidents happen, as in your case, even with the upmost preventative care. For you, as we updated you via email, you experienced a tire blow out due to a nail puncture. This was confirmed by roadside assistance. For every reservation we inspect our units prior to pickup day and share our report with renters. We encourage a thorough inspection by renters and take extra care to be sure the departure process is not rushed. Before renters leave our location to start their vacation we confirm with the renters that they are comfortable with the RV and ready to depart via our departure checklist that we take every renter through. We remain available to renters 24/7 during the entire reservation to assist in any way possible. Also, post reservation, we continue to provide timely and clear updates as we work to close out the reservation and resolve any pending issues. In checking back on our reservation communications we were not made aware of any problems with vibration during your trip. I do see an email comment was sent in after the RV was returned back to us. Additionally, the only post reservation charge added to your reservation is a dump fee for not returning the RV with the waste tanks emptied. Tire damage is still under review and we expect will be handled according the the insurance terms of your reservation. We remain upfront and transparent about our charges and fees with every renter at the beginning of our communications together and via our published FAQs page that we point every renter to: [URL removed] .
John P.
5août 2021
Truly A plus from start to finish
