We had a very bad experience with KAI and our RV rental. Kai seems like a great guy when you are picking up your RV. However, when returning he turns into pure business about what extra dollars can he squeeze out of you. First of all the shower had a broken pan/floor so it was unusable. Kai let us know a few days before our trip and we agreed we would rent it anyway because the RV park we were staying at had shower and washroom facilities. Other than the broken shower the RV was clean and functional. We went on our trip and had a good time, but ended up coming home a couple days early. So knowing that Kai had ordered a new shower pan and would probably want to get the repairs underway, I called him the morning after we got back home to return the RV a day early. Well no good deed goes unpunished with Kai. First, he tells us that he is too busy for us to return the RV that morning and that we have to meet him at 4:30 in the afternoon. But we still think we are doing him a favor and returning it a day early. We had about 300 miles extra and over the 700 miles we were supposed to be allowed according to his listing for a one week rental. I ask him to forgive the miles since we payed for 7 day rental and returned it a day early. He says he will see what he can do and we part ways. Then I get a claim on my deposit. He messages me and says he knocked some miles off, but he was charging me for .45 a mile and $32 dollars for gas because when I picked up the RV the tank was at 90% and when I returned it was at 80%. His listing clearly states .35 a mile and he insists the tank is 40 gallons and he has a $10 a gallon surcharge for fuel. WOW. The tank is only 30 gallons. I know, because I had to fill it like 6 times and it would only take 27 Gallons and cost about $55 every time. He didn't even want to listen and just kept saying "you signed the contract" and it says .45 a mile. He even tried to say that we only rented it for 6 days when our contract on "outdoorsy" clearly shows 7 days. He was just rude and refused to offer any kind of concession. He was going to get his .45 a mile and $32 for 2 gallons of gas, even when the place he stores his RV is literally adjacent to a gas station. We went out of our way and accepted renting a broken RV, returning it a day early so he could get repairs underway, and returning it clean, but Kai doesn't care about making it a good experience. He just cares about keeping his fleet of 7 RV generating cash and squeezing a couple extra dollars out of you, which ultimately ruins your vacation experience in the end.
P.S. I just figured out that he purposely doesn't close out your booking so that you can't leave a bad review. I had to call "outdoorsey" to have them close my booking and leave this review. Great guy!
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Owner Response
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Every once in a while there renters with an extreme misconception about a rental contract.Our more than 100 reviews on all major platforms show that we are treating our customers more than fair and provide exceptional service for the lowest possible rate.It is absolutely true that this RV came back from the last rental with a broken shower tub. We contacted the renter and offered a cancellation and full refund. He begged us several times on the phone and via email to keep the rental because he wouldn´t need a shower. So we accepted that and he signed a waiver about the broken shower tub.Next he asked for a discounted weekly rate and he got one.It is clearly stated in the contract that based on this rate there are no early returns and no refunds. Obviously with a switch back to the daily rates the customer would lose his discounted rate.This customer called on the last day of his rental and wanted to return early within an hour. We told him we were busy with out of town rentals but would take the unit back at 5 PM. This return a few hours earlier than next morning at 10 AM - and on a Friday - had obviously no special advantage for us.The customer used 365 miles more than agreed in the contract and we charged him the overage. The contract clearly shows 0.45 per mile which is a very reasonable rate. The customers had signed contract and departure form after getting instructed for almost 70 minutes. 370 x 0.45 = $ 164.25In addition gas was not filled up so there was an additional charge of 5 gallons.Normally we charge a $ 10 service fee as this is working time outside the paid contract . We gave the customer the opportunity to fill up the tank by himself - the gas station is just a few yards away - but he refused and stated that would be our work.Then the customer started blackmailing us with a bad review if we wouldn´t forgive him the the extra miles and refund him one day.This we refused based on our contract. We are having a hard time understanding why he has a " bad experience" with the flawless rental. He simply refused to pay his dues at the end but fortunately Outdoorsy took care of this and decided in our favor. We cannot recommend renting an RV to this customer.