If your renter reaches out to you wanting to extend their rental period mid-trip, Hooray! This means they’re having a blast in the great out…

There are two types of questions that a renter might ask when picking up the keys for their reservation. Clarification questions about the u…

This would depend on the type of vehicle but some questions would definitely be universal: What are their plans, where do they plan to tow/d…

Details, details, details. Often during the rental pick up, your renter is excited to get underway and won’t remember everything you’ve told…

First off, congrats on a successful rental. And, nicely done inspecting your vehicle for damage. If you have no additional charges, such as…

Security deposits come in handy sometimes, right? Make sure you clearly communicate any overages to the renter and have them sign-off on the…

This is one for the Outdoorsy support team. You’ll need documentation of all the additional charges, including the signed RV Return Form. Go…

Better search results. More confident renters. There are so many reasons to shoot for five-star reviews. Here’s what our top owners suggest…

It’s up to the discretion of the owner. You can find this info at the bottom of each listing, but feel free to message the owner directly if…

So you’re on the road, having a blast in the rig you rented from Outdoorsy, and you’re itching to extend your trip? Or maybe your Outdoorsy…

Yes, however refunds are determined by the owner, so please contact them directly. The Outdoorsy support team can’t process any refund witho…

Outdoorsy insurance doesn’t cover travel to Mexico, but all other location restrictions are up individual owners. Some owners, for example,…

Depends on the person! Owners may respond in a few minutes or a few hours—or even make a decision about a reservation request right away. If…

If you cancel a reservation, your refund amount is determined by: Your host’s cancellation policy. How close you are to starting your trip.…

While one-way rentals are definitely a possibility, it comes down to each individual owner and their policies. An owner may opt to allow a o…

Typically, rentals will include a base amount of miles and hours for free, and then charge for additional usage. Please refer to individual…

Seems like a dream, but oftentimes, yes! Delivery options are at the sole discretion of the owner, but we’ve seen great results. You can typ…

Yes! Not only that, but international travelers are covered under our insurance program. Many of our international travelers love this about…

Generally, if the RV is 45-feet long or less, and you aren’t towing something over 10,000 pounds, then you usually don’t need a special lice…

There isn’t a limit to the number of drivers, but each driver must pass our driver verification process, and a Protection Package must be pu…

You will either pick up the vehicle directly from the owner or from one of our managed partners who stores multiple vehicles. During both pi…

The renter only sees the pickup address after the reservation has been confirmed on the platform. Until then, the listing only displays the…

An owner’s cancellation policy determines the amount of the renter’s reservation deposit. Flexible and Moderate cancellation policies requir…

A booking request indicates that a renter is interested in renting your RV. Requests will include a quick summary of the trip including date…

Listing your rig on the Outdoorsy platform is free. In fact, you don’t pay anything until we pay you. Below is a detailed explanation of the…

It’s a good idea to go through our Renter Pre-Arrival Checklist , which includes the simple tasks you should complete before your renters pi…

Once you accept a request, we’ll notify the renter to finalize their reservation by submitting payment. Booking isn’t considered complete un…

Keep all lines of communication open. It’s helpful to send video walkthroughs to your renter so they can get familiar with your RV. Make sur…

Host service fee The host service fee for bookings is a percentage of the booking total. This applies to each booking. The booking total inc…