They really tried to make things work but a few things went wrong. We rented 2 RVs. We were told one RV would arrive the day before we needed it so we could arrive early. When we arrived at lunch time the air conditioning in RV was not working and it was 90 some degrees that day. The campground GM took us to a cool space and bought us lunch. The air conditioner cut off constantly without reaching the desired temperature and didn’t come back on until after manually adjusting. There was no hot water until the next day they determine the pilot light would not work and were able to fix it. I had to call them again bc the door lock would not work. We also had to slam the door 3 times to get it to shut. Everything was clean but I had an allergic reaction and had to sleep in my truck all three nights after calling 911 the first night. They said the hook ups would be all done for us but water backed up in sink and shower so at 11:00 at night I had to wake my husband to empty the gray water tank. The same thing happened to the second RV the night before. The refrigerator in the second RV was not cooling so my daughter put food in the freezer the first night. The owner and Katie were very nice and worked with us concerning all the issues. We have a 5th wheel so we knew what to do when the water backed up in the sink and shower but my daughter didn’t know what to do. Sorry to report these things. The RVs are nice and they help when you call.