Membre OutdoorsyHôte depuis novembre 2021

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À propos de Juan Carlos Ochoa

We're committed to offering you the best customer service with les then 30 minutes respond to any of you text, email or massage.

4.9

Membre OutdoorsyHôte depuis novembre 2021

Communication

Taux de réponse 86 %Répond habituellement en moins d'une heure

5 camping-car à louer

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pasanjer side of the trailer. Forest River Wildwood Heritage Glen 2022

FRONT AND SIDE EXTERIOR. Grand Design Xplor 2022

Introducing.....The Fun Seeker!!
Your home away from home. So comfy and cozy. Sure to bring everyone together!. Forest River Sunseeker 2018

Souvenirs de séjours avec les camping-car de Juan Carlos Ochoa

Voir tous les commentaires

Julie K.

1juillet 2024

Beware: Quoted price is far from actual paid. Better off going with more reputable groups, even if at a higher quoted price.
I am a firm believer that in any business transaction, the beginning is equally important to how the deal is closed. I had a wonderful time on my trip, but the way Juan ended it left a sour taste in my mouth, actually in a very foul mood. Of course, he was very quick to respond to inquiries before the rental commitment, but when the deal is closing? Nothing. No response, at all. Just a quick "Here is a charge for this," and no response.Juan and his wife seemed like lovely, hard-working people. We had a nice conversation, I thought, when they picked up the RV. During the convo, I asked them how the security deposit will work. Do they anticipate additional charges. Please check out how I cleaned everything up. They responded that it was not enough time to go through everything and assess; so I let it go. Then, I got a text on my drive home that I would be charged an ADDITIONAL $100 for the outdoor, cheap, overused, dirty straw mat they provided (NOT THE ONE in the picture for this rental - the pictured one is MUCH nicer, and there are two mats, it appears). I texted to ask why the charge was so much. The mat was all worn - and we simply did not mention it because my husband wasn't sure if that was the condition upon receipt of the mat, or the birds picked at it. I did note that there will little, brittle straw flakes on the sand. As background, the mat is advertised for use in front of the entrance, to be used with the table they provide. The one they brought me was a cheap, dirty $15-20 mat that had MUCH use (you know the kind of thin mat you would fold, not the thick outdoor ones that roll) - so we used it at the bottom of our tent to provide a layer against the sand. Pieces of the now brittle straw fell off, (because it was old! We've all had these mats before - they simply do not last - again, it is not the one pictured on the listing). Total loss of good faith. Total loss of my trust, future business, and recs to my friends. Hope the $100 was worth it for you.More info: I had a conversation before the rental contract. I said we are a family of 6. Juan said that though the RV is listed as for four, there should be enough room for all of us; he asked if the kids were young. I said, "No, I have 4 teenage boys." He said it would be tight, but enough. Then I asked if we needed a generator. He said Yes. Charge. (I ended up NOT NEEDING IT - maybe 20-30 minutes a day max to charge a computer and warm up water for coffee - could have just brought my battery pack). Finally, I told him that we would be going to Jalama BEACH (there's a reason this is capitalized), and I asked if he is willing. All yes. I paid the delivery fee. Then the night before he said instead of the promised 3:00, he would be there between 4-5 (I said okay... though I know now that if this were my problem, I would have been charged for the inconvenience). I was more gracious though, and said that is fine.Background: Though I have had 100% fantastic experiences with multiple Airbnb and Vrbo rentals, this is my first RV experience - I let him know this, he said "Don't worry. I want you to have a great time." He offered to go off the platform and give me a better rate - but of course, this made me leery and feeling unprotected, so I respectfully declined. Anyways, he arrived with the RV. There was no way my boys could sleep in it. Thankfully, just in case this happened, I brought our tent and two sleeping bags. (Forgot the tarp, so used the cheap mat instead to offer my boys a layer against the sand, under the tent). He also told me I had to clean up the RV or there would be an additional charge (I always left my rentals clean, but afraid of yet an additional charge, I made sure I EVEN cleaned the floors and the stove!) Told me I should have told him it was at a beach (um...is that not assumed when I paid for the delivery fee to Jalama BEACH?) - so there would be an additional charge. All this ended up being $150 more added to my original amount paid for the three nights. Okay, fine, so I agreed. We were dry camping, and he told me there is a dumping fee, I knew this so that was okay...and he assured me that there is enough water for a few showers, dishwashing, and bathroom use, just to turn the water off if not actively using; and if I let the fresh water go to empty, there will be a $750 charge to fix the water pump. You better believe that this newbie was freaked out about this, so we DID NOT use the shower. My family was only responsible for one dinner and one breakfast (we were there with multiple families), so I washed the pots from this (all ingredients were prewashed); I did not let my boys use the bathroom (only for middle of the night pee breaks and for teeth brushing in the morning) - still the water ran out. So glad I did not take his advice and take a shower. Can you imagine?Anyways - I paid the quoted price. When he picked up, I asked if he could cut me some slack on the generator fee I paid in the quote because the RV battery was enough for my needs. He laughed it off...but I understood that he wouldn't. He even said that is why I should have gone off the Outdoorsy platform and paid him cash instead. Ok, whatever. Then the mat thing? RIDICULOUS! So, on my $1000 security deposit, he took an additional $250. For the 3 nights, I had to pay the amount I was trying to save on by going with him in the first place. For this amount? I could have gotten a better, bigger, newer RV. I was trying to stay $1,000 or below on the rental - so I didn't go with the other places...trust me, I am totally regretting that now. I should have just paid more from the get go not to have this sub par experience. How ironic that for the better ones I would have paid less... after all these unbelievable charges.

réponse de Juan Carlos

It's very sad to think that there really are people like this one, she knows that she received quality service but because she is SELFISH, MANIPULATING, SELF CENTERED LIAR, she can't see the truth, and thinks that the world revolves around her. At the time of booking the RV she left out a few fees and when I mentioned them to her she ask fir so many discounts it was unbelievable,!! On that moment when she noticed that I was NOT going to give in she started acting completely MANIPULATIVE DIMANDING asking for the discounts and when she didn't get her way this review come in ( I believe this is her way if life, MANIPULATING and DEMANDING. A TYPICAL CASE OF KAREN)
I want all my future clients to know the truth, she received the best customer service my close to 100 review back me up!! Question: why would I change my way of serving for this person? SHE'S JUST TRYING TO HURT MY BUSINESS! I really hope that you guys can see through the words of this person, the way thas she is expressing herself is not with the intention of warning you of a bad service it's more like she wants to hurt my business, only because she didn't get all the discounts that she seemed she was due, she is looking at me like HOW DARE YOU, NO ONE DOES THIS TO ME, I ALWAYS GET MY WAY. So the way that she is to trying to get back at me is by publishing a bad review.
She knows that she received TOP QUALITY SERVICE. With the type of review she is giving it's obvious that she's a deceitful person.
FUTURE CLIENT I WOULD LIKE TO LET YOU KNOW THAT I AM A PROFESSIONAL WITH CLOSE TO 100 5 STAR REVIEWS, IM GONNA LET MY WORK AND ALL MY OTHER CLIENTS SPEAK FOR ME AND MY SERVICE, IF YOU ARE READING THIS REVIEW AND WILLING TO GIVE ME AN OPPORTUNITY I'M HERE FOR YOU, SHE IS NOT GOING TO BRING ME DOWN.
AS FOR YOU JULIE,
I FOR GIVE YOU.
BECAUSE YOU KNOW WHAT YOU ARE DOING IS WRONG, CHANGE YOUR WAYS, LIFE IS MUCH BETTER WHEN YOU'RE NICE TO PEOPLE, STOP BEING A MANIPULATIVE SELF CENTERED PERSON.

Erica V.

5juillet 2024

Juan was very accommodating and quick to respond. RV is nice and clean and was equipped with all the things needed to make our family trip a great experience. Would rent from again!

Kerwin Z.

5juin 2024

Juan Carlos made our vacation very memorable and great. His service was the best ... I recommend his business services to anyone who is looking to rent an Rv for your next vacation. Blessings :)

3 Photos soumise(s) par Kerwin Z.

Jose A.

5juin 2024

Everthing was great. The owner was great my family and I had I great time. We will definitely do it again

Kevin N.

5juin 2024

Juan was an amazing Host. He was very tentative to our questions from the very beginning. He made sure our families trip was a memorable one but providing us with a beautiful clean trailer. I would recommend this host to anyone that wants to have a great time without worrying about the rental experience.

Nick P.

5juin 2024

One was a great host. Break communication and on time. The trailer was in great condition. I would rent again..

Nancy B.

5juin 2024

The Rv was super nice and roomy. Fit my whole family of 7 more than comfortably. Kids loved the bunk bed room and the master bedroom was spacious not to mention the huge master bath and shower we loved that there was 2 bathrooms. Absolutely loved everything about the rv even the FREE add ons that came in handy. Our experience with Juan carlos was beyond expectational. He was extremely helpful from the beginning to end and super nice and friendly. Answered all my questions and concerns promptly and was very polite. He made the whole experience and camping trip so much easier and stress free. The RV was set up and ready for us when we arrived. I would highly recommend booking ur next trip with them. We will definitely be booking again in the future. We were not disappointed.

Ashlee A.

5juin 2024

Juan Carlos was great to work with! The trailer was set up and ready to go when we arrived. It was a wonderful home away from home for the weekend.

Tiffany D.

5mai 2024

Amazing experience! Juan delivered it right to my house and gave me options on where he could park it. He made sure it was level and showed us all the amenities! My friends stayed in it and said it was awesome. Would definitely rent from him and his wife again!! Also side note we were moving in a bed frame into my house when he showed up and he not only waited till we were done but jumped in to help!

Rob D.

5mai 2024

Outstanding service and communication. Juan Carlos went out of his way to make it an exceptional 4 nights with my family and friends on this much needed getaway. THANK YOU!!!

1 Photo soumise(s) par Rob D.

Sheilamae C.

5avril 2024

Juan was the perfect host! Any concerns or questions we had he replied instantly. He was very respectful and caring. He cared about his renters having a great time and can tell he takes pride in his RVs.
The RV was perfect for our family. It was clean and tidy and had all the amenities you would expect and need. The full size fridge/freezer was excellent.
He had set up the RV so by the time we arrived it was ready to go, therefore allowing us to relax and enjoy our vacation. That included the fridge cold and heating on.
Juan also supplied us a blackstone, lawn chairs, foldable table, outdoor rug and a fire pit with no additional cost. So we didn’t need to pack the whole house with us.
He was very accommodating about bringing our dog.
He also came to take it down and pack it all away with no help.
We highly recommend Juan to anyone interested in renting an RV. We had the best time with no worries.
Thank you Juan!!
We will be back again to book it with Juan.

Chelsia F.

5décembre 2023

My family and I rented an RV for the Oceano Sand Dunes. Juan met us at our campsite and set everything up for us. When our stay ended Juan met us back at our campsite and picked up the RV. Juan even went out of his way to help another family member with their RV that was rented from someone else. He definitely went above and beyond to help. Everything was nice and clean and came with lots of amenities. Communication was easy! Will definitely rent an RV from Juan again in the future!

1 Photo soumise(s) par Chelsia F.

Anthony N.

5décembre 2023

Wow! What a fun camping trip. It was mine and my wife’s first time at Pismo dunes and we had a blast. Juan Carlos went above and beyond while hosting us. He made our experience fun and easy. He even helped my cousin (who rented a trailer from someone else that wouldn’t bring it on the sand for him) bring his rented trailer on the sand and helped him set it up. I am definitely coming back to the dunes and definitely renting with Juan Carlos from here on out.

Alison B.

5novembre 2023

It was great! Jaun was so punctual and had great communication.

2 Photos soumise(s) par Alison B.

Rebecca B.

5novembre 2023

We just rented an RV from Juan and had a wonderful experience! Juan’s customer service and communication exceeded our expectations. We arrived to Oceano Dunes and the RV was setup, leveled and stocked with everything we needed from towels to kitchen utensils and all the small details (dish soap, sponge, cleaning supplies, etc…) The RV was clean, spacious and we will definitely be return customers!

3 Photos soumise(s) par Rebecca B.

Corey D.

5novembre 2023

Great overall experience. Great drop off. Very knowledgeable. Clean and tidy trailer. Very comfortable for my family of 4 including our dog.

Communication

À propos de Juan Carlos Ochoa

Communication

5 camping-car à louer

Souvenirs de séjours avec les camping-car de Juan Carlos Ochoa

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