Norman was extremely responsive both before and during our trip! The campervan was clean, working well, matched the listing info. I found it easy to drive and no problems on the road. I was staying at the shore (LBI) and the A/C was very effective, kept up with the heat and humidity no problem. We were on power through a shore house, and running the A/C does require between 15-20 amps (we switched to the laundry circuit which was fine). So if you're not at a true campground with 30 amp hook-up, be aware of that. A few things I had to message Norman about for setup and maintenance tips, but he was super responsive and no serious problems. Based on my family situation I would look for something with more than the one lay-flat bed, but it's a great fit for anyone that just needs the main spot to sleep and an easy drive from place to place. Great experience overall!