We had a fantastic trip and were so grateful to be able to rent this van. We spent 12 days exploring Glacier National Park and Banff and made some incredible memories. The van drove well and was a great home base for our adventure. There were a few aspects of the experience that were different from our previous Outdoorsy rentals. Pickup and drop-off were completely virtual, rather than meeting with the host in person. In the past, hosts have walked us through the van at pickup, but this host provided a video instead. Since we had rented this model before, we didn’t watch it, but first-time renters may this a challenge. Communication was the biggest area that could be improved. Before our trip, I reached out to confirm what was included in the van (such as shampoo, utensils, and dishes) because the listing indicated none were provided, and I wanted to be sure what to pack. After the trip, I also had questions about the mileage charge. The listing stated 100 miles per day, but we were charged for exceeding 75 miles per day. The host explained that they only allow 75 miles per day, but it was confusing since it didn’t match the listing. In both cases, I had to send a follow-up message before receiving a response. I also asked whether we could store our luggage before the 3:00 p.m. pickup since the listing stated there were no early pickup or late drop-off options. We never heard back but upon pickup it ended up being a virtual process and the van seemed available. At pickup, there were a few personal items left in the van, including what appeared to be a child’s backpack and some books. It seemed like they had simply been left behind by mistake. Overall, we had a wonderful trip and really enjoyed the van. It’s our favorite way to experience the National Parks. A few improvements to communication, ensuring the listing details are accurate, and doing a final check of the van before each rental would make the experience even better.