Cruiser Embrace EL26RB

We rented a camper and paid extra for it to be completely set up upon arrival. There were no instructions upon arrival, and we were told that we would "just figure it out" by the owners. The hoses weren't hooked up correctly, so the kitchen sink backed up. When we turned the water on, the hose was leaking badly at the connection, so we had to find a gasket at the campground and replace it in order to use the water. The bedroom door wouldn't close, and the bathroom door kept falling off the tracks. The worst part was that our heat didn't work at all, and it was in the 30s outside at night. The owners were responsive and actually came out to drain the kitchen sink. What I didn't appreciate is how they both talked down to me, like I am some dumb female that had never lived in an RV before. I rented the RV and got it setup to specifically not have to deal with fixing things and troubleshooting. I didn't like how I was treated and spoken to. The owners have 40 campers, and they told me to give them grace. However, if this is your full time business, it is not up to your customers to give you grace when things aren't right just because you cannot manage what you have.

Layout was unique and convenient with the bathroom close to the door. Shower was a good size and better than others we’ve rented. Interior is well designed and felt clean and bright.