Josh stayed in contact and communicated very quickly with me throughout our stay which I really appreciated. The RV was also very well stocked - I definitely overpacked because I wasn’t expecting it to have so much. There were even some fun family games and pet toys. The only things that could have been better: more storage space and another mattress in the bunk room. There were only the closets in the main/master bedroom and there were no hangers so our kids had to live out of bins for a week and we didn’t have much room for our clothes in the small dresser and on the one closet shelf. Not totally ideal but we managed. I’d definitely recommend getting some hangers or letting guests know. I also wasn’t aware of the bed situation due to a lack of photos on the listing. My fault for not asking/clarifying, but there was only one queen mattress in the bunk room. The bottom bed was more like a flat leather futon. There were no extra fitted sheets to put on it and a flat sheet would have just slid off, so we ended up just putting the mattress on top of the leather platform and using the top platform without a mattress for storage. Thankfully the bottom mattress was long enough for all our kids to fit on it horizontally. Those are my only “complaints” but they’re honestly not complaints because the experience overall was great! We just have a big family (6 kids) so probably could have used a bit more space. The mattress in the main/master bedroom was also really comfortable. So much so, I slept better on it than on my mattress at home.