Chase was very easy to communicate with and was available during our trip with the few (small) issues that we had. The one thing I will say about the trailer is that it is well loved and used by people who (probably) don't care about maintaining the vehicle. While it was mostly clean, it could use a good deep cleaning, like under the top mattress, under the stove top and between seat cushions. There are small things that are falling apart, like the vent being held on with one screw, and such that could be maintained easily. There were sheets and towels and all were clean, but it needs a new mattress or topper for the bed in the back, as it is very lumpy. Also, newer pillows would be nice...we bough one for $10 at Walmart. Overall, though, the RV was great. It safely got us from point A to point B. We enjoyed our stay and had a great time. The price is right and Chase is great.