Mercedes and her husband were so friendly and helpful! This was our first experience with Outdoorsy and using an RV of any kind, and Mercedes was very responsive while making the initial plans with the van. She answered all of my many questions and made sure I knew everything I needed to know. I felt very prepared for something so new! The van itself was great! It was very well stocked with all the tools and materials we would ever need, and both of the beds were comfortable with the extra padding she provided. The van is a lot easier to drive than I would have expected, and hooking up at camp sites was also very easy. Our family had the best vacation with this van! The one thing to note is that most of the storage space in the van is used up so there isn't a lot of extra space to store food, bedding, toiletries, games/activities, etc. We had 2 adults and 1 kid, and there was just enough space for our clothing. We brought a storage bin for our food and had to do a lot of shifting throughout the trip with bedding and other random things we brought for our son. This is not a complaint, but just something to note for people who want to use the van. I would highly recommend renting this van from Mercedes to anyone who wants to have a fun and easy road trip and camping experience!