We’ve had such a great experience renting to everyone that has taken Leppie out, your family included. It’s unfortunate you think that about us, and it hurts that you wrote that about us on our page.Michael, we opened the awning for you and your wife and explicitly explained that a previous renter had to pay $1000 to get the awning fixed and we didn’t want that to happen to anyone else. We took our time showing you exactly how to operate everything, including the awning, so that the same thing didn’t happen to you. We kindly warned you to please not keep the awning open at night or during any wind or storms (wind is known to break RV awnings).It seems your belief is that we get to keep your deposit money, but Outdoorsy is the one who is holding your security deposit until their claims assessment team has decided the outcome of this. As with every rental, we took pre-trip photos, and post-trip photos. The claims team will do the rest. Also, as explained in our description of Leppie, we manage the RV, and do not own it, so there is no basis for your claim that we are trying to get out of paying for damage to Leppie.Aaron and I actually take great care to make things right in the world. We are devoted to those around us, work in helping professions, believe in karma, and try to live an all-around good life. It really does hurt that you think us dishonest, and I would encourage anyone reading this review to please look at our other reviews and reach out to us with any and all questions you might have.
I am truly sorry that this happened while on your vacation. Aaron and I have certainly had our share of mishaps, but we just take a breath, remember that we’re blessed to be able to go on the trip in the first place, and replace what needs to be.
Aaron and I have replaced a few things that we accidentally broke in Leppie out of our own pockets, because...we broke it. And even though I got upset at first, and wanted to blame someone else, the fact is that things happen, and that is what deposits and insurance are for.This is always my biggest fear with managing renting this RV: the anger that could be displaced when things go wrong. Michael, I can assure you, we would never do what you have said. I sincerely wish you and your family peace over this situation, and I hope as you grow as a person, mishaps like this that cost you money become a “part of it” and you can learn to roll with the punches. There are so many other bad things in the world; don’t spend too much energy focusing on the things that won’t matter in a year.Take good care Michael,
Caroline