Membre OutdoorsyHôte depuis juin 2018

Communication

4.9

Taux de réponse 74 %Répond habituellement en moins d'une heure

À propos de Caroline locations de camping-car

We started on our RV journey 10 years ago. It has been a really fun journey so far. Our favorite spots to go to are Malibu RV Park, Lake Piru, Kern River and Lake Havasu. We are one of very few owners that offer free delivery and pick up! How awesome would it be to have this beauty delivered to your home? Are you ready for your adventure?! 👨‍👩‍👦‍👦🚐🏄🏼‍♂️🧗🏻‍♀️🚣🏼‍♂️🚴🏼‍♀️🏂

4.7

Membre OutdoorsyHôte depuis juin 2018

Communication

4.9

Taux de réponse 74 %Répond habituellement en moins d'une heure

3 camping-car à louer

Souvenirs de séjours avec les camping-car de Caroline Peters

Voir tous les commentaires

Michelle P.

5juin 2025

Caroline and Paul were friendly and easy to communicate with. We enjoyed every minute of the trip because they gave great instructions and were available if we had any question. Will rent from them again!

Outdoorsy

0octobre 2023

The Host canceled the booking 2 days before departure. This is an automated posting.

Robert F.

5septembre 2023

Great RV and host

Robert F.

5septembre 2023

Really nice and accommodating host

Kailee L.

1août 2023

Multiple issues with the RV and extremely rude hosts. Worst trip ever.

réponse de Caroline

Kailee rented our RV. A few days before the departure date, Kailee wanted us to refund her for the first 3 days because of the hurricane. We offered her a credit that she could use for a free weekend getaway in the future. She declined. We delivered the RV to Kailee's home for free on the scheduled day. Kailee was not present for the walk through because she had a newborn. So we did the walk through with her husband Michael. They let the RV sit in front of their home for 2 days before leaving on their trip. 2 days that could have been used for another adventure. They left the RV fridge on for these 2 days completely draining 2 house batteries. I get a call from Michael 2 days later wondering why the fridge isnt working. Obviously Michael was not paying attention during my walkthrough. But signed off on everything. I told them the house batteries will charge back up while driving to their campsite. They get to their campsite and Michael hooks the water hose to the black tank sanitation flush inlet. Filling up the black tank and over flowing the toilet into the RV. Michael forgot what I told him, which was to hook the water to the city water connection which is clearly marked. I get a call from Michael wondering what is happening. I told him to turn off the water right away. As we were trouble shooting, I found out not only did Michael hook up the water hose to the wrong inlet, but he opened the black & grey valves before hooking up the dump hose. I always tell all my renters, if they forget something I showed them or a certain sequence to give me a call and I will walk you through it. Then a week later, Kailee gets a flat on the rear inside tire. There are 2 tires on each side called a dually. She calls me at 3:42p to let me know. We tell her that it is ok for her to drive to the closest tire shop. Just drive slow and keep your hazards on. They insist on waiting for Outdoorsy roadside assistance. Michael ends up waiting for 8 hours while Kailee and the newborn go to a hotel. Outdoorsy roadside assistance charges them $1050.00. If they listened to me, they would have made it to a tire shop before it closed and paid between $400- $500. And been back on the road to Vegas by 6p. This is a brand new 23 RV with 17,000 miles on the tires. So now Kailee wants a full refund because Michael cant follow instructions.

Dan L.

5juin 2023

The RV was top notch and everything went off without a hitch. Paul and Carol were flexible and supportive. Highly recommended!

1 Photo soumise(s) par Dan L

Outdoorsy

0novembre 2022

The Host canceled the booking 5 days before departure. This is an automated posting.

Outdoorsy

0août 2021

The Host canceled the booking 3 days before departure. This is an automated posting.

Chris D.

1mai 2021

Please never rent from Paul and Caroline. I trusted them on their word and with my families lives as we rented from them. Shame on me!Let me tell you why I am giving them a negative response. My fiancé has severe respiratory issues and we have lived the last 15 months basically sheltered in place with very limited interactions with anyone including our own family members. Her Dad, aunt, nephew and my sons who live in Texas we have not seen now in about two years now because of the pandemic.
We set our appointment up with Outdoorsy to rent the RV and travel for this 2021 estate to see my son’s and grandchildren.
Paul and Caroline promised to bring us the unit the night before so I could do a very deep clean. They did not show up until mid morning the next day because the person before us brought it back late. They wanted us to take the unit with less fuel, less propane and with someone else’s waste as they didn’t want to take and dump and refuel. I told them that would be unacceptable.
When they did bring the unit they didn’t open the slider and said it was slow to open. They cautioned me to push the open button and let go, wait and then depress the button again. I asked them if there was a problem with it? They said no it was finicky. No issues!
We started out on a long journey and made it to our first camp ground which was very level. We put the plastic level plates as recommended by Paul. Backed the RV on to them. Lowered the jacks to stabilize and then started to open the slider as told to do so. As the slider moves out and came to about 3/4 of the way out there was a loud pop. Immediately called them and asked what was going on. They said to just reset it and so I did so as described by Paul. This did not work the slider motor or track was off. He told me to file a claim with Outdoorsy and have a mobile mechanic fix it. The next morning we spent half the day calling making a claim and trying to locate a place for repair. Paul/Caroline and for that matter Outdoorsy was not really much help.
We finally located a dealer pushed the slider in manually and drove to the dealership. They looked at it and could not fix it and they didn’t have parts. We maintained contact with Paul and Caroline and they said we should continue on and just manually push it in and out for the remainder of our trip. This not being good enough we continued to call around to find another dealership that could fix the unit and had the parts. We found a dealership that could fix it the next morning that was on our route. We tried to be flexible and with Paul and Caroline’s ok we set the appointment and headed out.
We left Tucson and about 30 mins in to the trip another issue arose. The lights came on saying to pull over and turn off the RV. Again immediately we called Paul and Caroline. We sent them pics of the display and asked what is the issue. There was no manual in the RV as Paul had removed it before our trip. He had no clue what the issue or display meant. He told us to continue on…I explained to him we could only go 40 mikes an hour. HWY 10 is very busy and full of large trucks. With no concern he said to continue on and to file another claim and have a mobile mechanic come look at it. With no choice to get somewhere safe we drove at 30 miles and hour to the next town and stopped at a gas station. We called and made another claim. Mind you it was myself, fiancé, a young boy and a puppy. The temperature was around 100 and we sat there for over 7 hrs waiting on a tow truck and mobile mechanic. The Outdoorsy staff is not a pleasure either as some of there suggestions where (1) the owners have another vehicle they could bring it to you. (2). When the tow truck gets there you will need to get out and call and Uber. (3). Or get a taxi. Do none of these people understand that we are in a pandemic.
Anyway finally the tow truck driver showed up and we were fortunate enough that we had called all day and found an enterprise rental car company that would pick us up. So all the things we had tried to avoid for the last 15 months have now gone out the window. We are now getting into a car with someone we don’t know, we are going to be forced to stay in a hotel we are going to have to rent a car on our trip.
So what was wrong with the vehicle…the radiator fan belt broke due to an engine pulley and it took 2 1/2 days to get it fixed. After getting the RV back we stayed the night in Tucson.
After serious consideration and thought we talked to Paul and Caroline and told them we were going to come back and would want a full refund. They said we should just continue on, at first and manually open the slider, the agreed that that would be too much and told us to get back safely and they wouldn’t have a problem giving us a full refund. On our trip home we had to stop 15+ times to push the slider in as it would work its way out on turns driving down the road. It was very unsafe and a bit scary as the boy would be sitting at the table where the slide out would move.when we got back Paul and Caroline came to pick up the unit and expressed how sorry they were and that they would release out funds back to us if we would file the dispute and refund through Outdoorsy. They told me that they recently did the same for another renter. It has been a month now and I just found out the Paul and Caroline have denied the refund.
I will not only never rent through them or Outdoorsy if this is taken care of immediately.

Jeremy D.

5avril 2021

Chris R.

5avril 2021

Great time! super helpful experience thanks to the owners being so readily available. never drove an RV and am new to it, and if you are too, then look no further. The vehicle was easy to use and any issues or questions I had were addressed via text or email or phone when needed.

Jayno S.

5avril 2021

Owners are very helpful and kind. RV was easy and great to drive and the inside is very spacious and clean.

Beverly G.

5janvier 2021

This is a very nice RV and was a perfect size for our getaway. The vehicle itself is also great - very spacious with comfortable seats and a smooth ride. Caroline and Paul were so helpful and accommodating, I would definitely rent from them again.

Ruth C.

5janvier 2021

Paul & Caroline has the best service!!!

Aila P.

5janvier 2021

Caroline and Paul were AMAZING, extremely responsive, super accommodating and a pleasure to deal with. It was our first time renting an RV and they took the time to walk us through everything. They were extremely responsive when we had questions. I modified my timeline a couple of times before booking and booked at the last minute—they were very patient throughout!! We will for sure rent from them again and have recommended them to others who were interested in our RV experience. A huge reason we had a great 1st experience renting an RV was because of Caroline and Paul!! The RV was really nice too!!

Rick M.

5janvier 2021

Caroline and Paul are such wonderful people to work with. Super attentive, caring and flexible on requests. You can tell they really enjoy doing this and it's not just a job to them. We can't wait to rent again from them for our Summer trip in 2021!

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À propos de Caroline locations de camping-car

Communication

3 camping-car à louer

Souvenirs de séjours avec les camping-car de Caroline Peters

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