4.8
Membre OutdoorsyHôte depuis mai 2021
Taux de réponse 65 %Répond généralement dans la journée
About Noble Orchard Farms Ltd
We work hard to provide great service and the right vehicle for you to create great memories with your favorite people! We work with our guests as much as possible to accommodate special requests, especially when they make your trip even better! We have 7 motorhomes in 3 different sizes: 19 feet: Minnie, Mia, and Micro - sleeps 4. 23 feet: Midge, Millie, and Mabel - sleeps 6. 28 feet: Marge - sleeps 8.
4.8
Membre OutdoorsyHôte depuis mai 2021
Taux de réponse 65 %Répond généralement dans la journée
Souvenirs de séjours avec les camping-car de Noble Orchard Farms Ltd
Mitchell T.
5octobre 2024
We loved Marge so much!!! She treated us so well and Banff wouldn’t have been the same without her. Plenty of space in the cabin so was perfect to see all of the views while driving through the parks. Margie (as we called her) was easy to maneuver and park. Everything worked perfectly with her.
Our host, Arlene was an amazing and she was super helpful, easy to communicate with and made everything smooth. Was my first time RV’ing and so grateful to have had this experience with Margie by our side.
Our host, Arlene was an amazing and she was super helpful, easy to communicate with and made everything smooth. Was my first time RV’ing and so grateful to have had this experience with Margie by our side.
Amanda M.
5septembre 2024
The most majestic and memorable vacation we can remember in a long time! The process could not have been easier! We will definitely be back and use you again!!!!!
réponse de Noble
Thank you Amanda! It was a pleasure to meet you both and we would gladly welcome you again! Keep in touch and let us know when you are ready to book again :)
6 Photos soumise(s) par Amanda M.
Paula R.
5septembre 2024
Arlene was a great host! It was our first time with and RV and she taught us all we needed to know about it. She also answered all our questions that came up during the trip super fast and was really helpful.The RV was perfect for our trip and everything was in great condition. Definitely an amazing experience.We would totally recommend booking with them!
réponse de Noble
Thank you Paula! It was so nice to meet you and your friends on your first trip to the Canada and the mountains, and we're glad you had a great time with Midge on your adventures! You guys went almost everywhere! :) We would be happy to host you again!
Monty W.
5septembre 2024
Great trip — great service by Arlene!!
réponse de Noble
Thank you Monty! We are glad you had a great trip in Mabel with your daughter. It was a pleasure to meet you both! While we know your next trip won't be back to the Rockies, we would be glad to welcome you back anytime.
Gentit P.
4septembre 2024
réponse de Noble
Thank you for your review Pascal! We were glad to have been able to host you in Minnie for your road trip to Vancouver and would gladly welcome your family as guests in the future!
Oliver T.
5septembre 2024
We had a wonderful experience with Arlene! We got the camper Millie and took it through Canmore, Banff, and Waterton National Park. Arlene responded promptly and accommodated our early check in and early drop off. She was professional and lovely to deal with. Millie conquered the Rocky Mountains and allowed our family to have a wonderful trip. All the amenities on board were very simple to use and Arlene gave us her number as well as road assistance in order to allow for a smooth journey. Thankfully we did not need any assistance but it was great to have. Thank you again for an amazing trip!
réponse de Noble
Thank you Oliver! It was great to meet you and your daughter and we are so happy you had a great time with Millie on your adventures!
3 Photos soumise(s) par Oliver T.
Benjamin P.
5août 2024
RV was incredible - super room-y and so much fun to use. Made travel and access to places easy and convenient!
Really good facilities in RV, super fun and easy to use and get used tooOwner is super lovely and keen to make your experience the best as possible, would recommend her highly!!
Really good facilities in RV, super fun and easy to use and get used tooOwner is super lovely and keen to make your experience the best as possible, would recommend her highly!!
réponse de Noble
Thank you Ben! We are glad you and Emily had a great time with Marge. Being the biggest, she is without doubt very roomy! Come back again - we would love to host you!
3 Photos soumise(s) par Benjamin P.
Nancy R.
5août 2024
Arlene was a great host, we would rent from her again. "Millie" the RV was a cozy home to us as we explored the Rockies.
réponse de Noble
Thank you Nancy, it was so nice to meet you and your family and be a small part of your amazing adventure through the Rockies!
1 Photo soumise(s) par Nancy R.
Andrea P.
5août 2024
This 23 feet RV was a great way for my friends and I to get around and explore banff. Arlene explained everything about the motor home in detail when we picked it up and was great about communicating. I’d recommend anyone to rent this motor home, if they want something easy and reliable!
réponse de Noble
Thank you Andrea! It was a pleasure to host you - we would gladly welcome you back anytime!
Anne-marie H.
5août 2024
Fantastic service all around from Noble Orchard Farms. Friendly booking and check in, answered all questions before and during the trip very promptly and comprehensively. RV was clean and very well stocked. We opted to have bedding and towels provided which were clean and fresh. We also asked for pots which were plentiful and there were cleaning products supplied which was a nice touch. Would 100% recommend this company to book from and will
definitely look to use them again in the future. Thank you to helping us have a memorable trip!
definitely look to use them again in the future. Thank you to helping us have a memorable trip!
réponse de Noble
Thank you Anne-marie! We really appreciate you taking the time to leave such a fulsome review - we do our best to make sure everything is well stocked, smells great, and the unit is comfy. We would happily welcome you back! Come visit again!
Dan V.
5août 2024
Arlene was a pleasure to rent from. The Vehicle came in great condition and she was very thorough with the process. Had an amazing time from pick up to drop off and she answered all our questions.
réponse de Noble
Thank you Dan! We are glad your trip went well! It was nice to meet all of you - you were amazing guests and we would be happy to have you back again!
Marie-pierre G.
5août 2024
Super trip!
réponse de Noble
Thank you Marie-pierre! We are glad you had a good time, and would happily host you and your family again. Your kids are adorable, by the way :)
Elizabeth C.
5août 2024
Arlene was so lovely and kind and generous! We loved the RV and were sad to have to return it. We would absolutely rent from her again!
réponse de Noble
Thank you Elizabeth! It was a pleasure getting to know you and your son, and we are glad you had a great trip! We would be pleased to host you again!
Maria K.
2juillet 2024
I want to leave an honest review. Arlene is a friendly host. She agreed to add 50km/day as per my request which was appreciated. If not for the final experience, I’d leave a good positive review.Couple of minor things. The RV looks very old inside and outside. Has many scratches, pealing paint and dents. A little disappointing was the fact that inside was dirty, specifically the fridge and the shower. I hope the owner can at least replace the shower curtain ($15-$20 not such a big expense) for next guests.Overall our trip was very enjoyable, it was my 50th birthday vacation trip in the Canadian mountains…In the middle of the road we had a flat tire. We drove to a nearby gas station, my husband paid someone cash out of pocket and together they replaced the tire.As I mentioned 150 miles per day was not lot considering it was our first time in Jasper / Banff and there was a lot to see. We returned RV one day early because we ran out of miles…Arlene looked around and found 1 scratch on the side of RV. Again, the RV is old, paint cracked, has dents and scratches ALL OVER. To be completely honest, I’m not even sure this scratch line wasn’t there before.. My husband was easily able to clean part of it with his hand- clearly showing the paint is not damaged and this is just a surface minor mark.I’m completely clueless where it came from or possibly it was there before. It’s impossible to count all dents, cracks and scratches on that RV.
What a surprise it was to find out that Arlene filed a claim because of flat tire and that scratch!
The flat tire is something Id consider normal wear and tear. And the mark... What is she going to do? repair her door when the rest of the RV looks like it does?For 2 weeks, Outdoorsy is still holding our $2000 deposit and I'm not sure for how much longer...
I’m very unhappy with the owner for doing this. In my opinion it’s not a good customer service and it’s not an honest and ethical behavior
What a surprise it was to find out that Arlene filed a claim because of flat tire and that scratch!
The flat tire is something Id consider normal wear and tear. And the mark... What is she going to do? repair her door when the rest of the RV looks like it does?For 2 weeks, Outdoorsy is still holding our $2000 deposit and I'm not sure for how much longer...
I’m very unhappy with the owner for doing this. In my opinion it’s not a good customer service and it’s not an honest and ethical behavior
réponse de Noble
Dear Maria,Thank you for taking the time to share your feedback.We strive to provide the best experience for our customers, and it’s disappointing to hear that you felt your experience was less than satisfactory. We take pride in our high ratings and the many positive reviews we’ve received, which reflect our commitment to customer satisfaction.Regarding the concerns you’ve raised, we want to clarify that our records, including the pre- and post-trip photo evidence, support our assessment of the situation. The photos, which were provided to you before your trip, clearly show the condition of the unit prior to your departure, as well as upon its return. These photos indicate that the unit was clean and in good condition when handed over to you and that it returned with specific damages and cleanliness issues, which we have not encountered with other renters.Additionally, we noted obvious damage to the right side of the unit upon its return, along with a yellow paint transfer. This damage was not present during the checkout process, as confirmed by both the photos and the inspection at the time of departure. We documented this damage and submitted it as part of the insurance claim.While we understand that situations like a flat tire can be unfortunate, we provided you with a printed document during checkout containing information about Outdoorsy’s free, 24/7 Roadside Assistance to help mitigate such issues. It’s unfortunate that this service wasn’t utilized, leading to unnecessary expenses on your part.We also made considerable efforts to accommodate your requests, including granting additional mileage, providing free parking, and rearranging our schedules to meet your needs. Despite these accommodations, we regret that you still felt dissatisfied with your experience.Our goal has always been to treat every client with respect and fairness, and we believe the photo evidence and documented interactions reflect our commitment to that standard. We’re sorry that our efforts to address your concerns did not meet your expectations.We value all feedback, even when it is critical, as it helps us improve. We regret that your experience did not align with the positive experiences of our other clients, but we stand by the evidence and our handling of the situation.Thank you for giving us the opportunity to clarify the circumstances, and we wish you all the best in your future travels.Best regards,
Arlene
Arlene
Jinil P.
5juillet 2024
Arlene is so kind and willing to take care of your trip! RV worked very well. And include all stuff you need such as generator, fire pit, etc with fair price. I enjoyed my trip with Arlene’s RV.
réponse de Noble
Thank you Jinil! We loved hosting you and your family, and would gladly host you again!
Isabelle R.
5juillet 2024
Noble was really helpful all the time when we had questions with our itinerary. We had to change our plan because of the big fires in Jasper and she gave us extra mileage to reduce this stressful situation with our family.
The motorhome has everything we needed to make this memories perfect!
The motorhome has everything we needed to make this memories perfect!
réponse de Noble
Thank you Isabelle! It was nice to meet you and your family. Thank you for taking such great care of Marge and for being great communicators. We are glad the extra mileage helped to reduce some of the stress you experienced from the Jasper fires!
