4.8
Membre OutdoorsyHôte depuis janvier 2021
Taux de réponse 81 %Répond généralement en moins de 12 heures
About Cruise Guys RV Rentals
We sell Cruises on the water, but because of the Pandemic, we are now "Cruising On Land" and renting Motorhomes. We have been in the Travel Industry for more than 40 years. RVing opened up a whole different world to us and now we are sharing it with others.
4.8
Membre OutdoorsyHôte depuis janvier 2021
Taux de réponse 81 %Répond généralement en moins de 12 heures
Souvenirs de séjours avec les camping-car de Pablo and Sandra Kuker-Franco
Beatrice E.
5mars 2025
Sandra was great to work with and the RV was exactly what we needed for a few days off-the-grid at Joshua Tree. The camper was clean and stocked with everything you need for a our group of 3 adults. The RV was super easy to drive and operate Sandra was available via phone and text for anything we needed.
We will definitely rent from Sandra again! Great trip!!
We will definitely rent from Sandra again! Great trip!!
réponse de Pablo and Sandra
Thank you Beatrice. We are so pleased you had a wonderful getaway with your family. Pablo and I would be delighted to rent to you again. Maybe next time you can check out Emerald Cove on The Colorado River. Thank you again...We look forward to hearing from you next time!!
Jesse H.
5février 2025
Sandra was great to communicate with. Pick up and drop off was convenient and quick. The RV was clean and appeared well cared for. No complaints.
réponse de Pablo and Sandra
Thank you Jesse - We appreciate having your Rental and hope you enjoyed the Races at King Of Hammers. Thank you for bringing the RV back in the same condition as you rented it. We would be delighted to rent to you again should you be looking to return to our area.To other Owners, I highly recommend Jesse as a responsible RV Renter.
Best - Pablo & Sandra Kuker-Franco
Best - Pablo & Sandra Kuker-Franco
Roger B.
1juillet 2024
Nothing was as presented by the host. We had the RV delivered and shortly thereafter the pressure release valve blew on the propane tank. The refrigerator took 72 hours to get cold. Kitchen cabinet doors under sink have broken hinges/do not shut properly
Passenger side rear slide will not go in/out without heavy pushing and pulling.
Bathroom exhaust fan does not work and skylight does not close
Bedroom exhaust fan does not work and skylight does not close
Back up camera does not sync with phone
Main tv works (shows picture) but no audio
Other two tvs do not work
bedroom privacy door has broken latch slides open and close while driving
Screen on bedroom window does not latch and falls off
Leveling jacks do not work. The generator continually shuts off after only running a few minutes.
Privacy screen motor on front windshield does not work…we had to manually roll up/down the screen which took a lot of force.
Inside cabin was not cleaned. We went through and thoroughly mopped/wiped down/scrubbed/scoured the interior and the rags and cleaning water we used were black prior to leaving for our trip.
Front privacy screen left side bracket is broken off/not screwed in and was stored in dash console box
Dining table valence box missing left side
Water constantly dripping outside from the kitchen slide
The passenger seat outlet and master bedroom tv and electrical outlet does not work
Upper pantry door latch does not hold door closed….door flings open while driving
All outside storage cabinets were filthy and had not been cleaned (see photos) We opened the outdoor refrigerator door for inspection and found it full of sand and water. There were holes and water leaking from the ice maker lines. This refrigerator did not appear to have ever been serviced. All hoses (sewage, water and power cables were not wrapped up neatly in storage. They were tossed in haphazardly and full of knots which had to be untangled.
There was not a complete set of silverware. One butter knife, about 5 mismatched forks, some spoons.This is not a fully stocked RV but that is only a minor part of the false advertising and misrepresentation. The real problem is this is an RV that has been neglected and has not been serviced in a long time. The passenger slide moving in and out as much as 1 foot while driving is a serious hazard and accident waiting to happen. We were expecting a luxury cruise but ended up with an RV in disrepair that should be in a shop to have major repairs done. This RV is a dangerous, is not safe, and should not be on the road.
Passenger side rear slide will not go in/out without heavy pushing and pulling.
Bathroom exhaust fan does not work and skylight does not close
Bedroom exhaust fan does not work and skylight does not close
Back up camera does not sync with phone
Main tv works (shows picture) but no audio
Other two tvs do not work
bedroom privacy door has broken latch slides open and close while driving
Screen on bedroom window does not latch and falls off
Leveling jacks do not work. The generator continually shuts off after only running a few minutes.
Privacy screen motor on front windshield does not work…we had to manually roll up/down the screen which took a lot of force.
Inside cabin was not cleaned. We went through and thoroughly mopped/wiped down/scrubbed/scoured the interior and the rags and cleaning water we used were black prior to leaving for our trip.
Front privacy screen left side bracket is broken off/not screwed in and was stored in dash console box
Dining table valence box missing left side
Water constantly dripping outside from the kitchen slide
The passenger seat outlet and master bedroom tv and electrical outlet does not work
Upper pantry door latch does not hold door closed….door flings open while driving
All outside storage cabinets were filthy and had not been cleaned (see photos) We opened the outdoor refrigerator door for inspection and found it full of sand and water. There were holes and water leaking from the ice maker lines. This refrigerator did not appear to have ever been serviced. All hoses (sewage, water and power cables were not wrapped up neatly in storage. They were tossed in haphazardly and full of knots which had to be untangled.
There was not a complete set of silverware. One butter knife, about 5 mismatched forks, some spoons.This is not a fully stocked RV but that is only a minor part of the false advertising and misrepresentation. The real problem is this is an RV that has been neglected and has not been serviced in a long time. The passenger slide moving in and out as much as 1 foot while driving is a serious hazard and accident waiting to happen. We were expecting a luxury cruise but ended up with an RV in disrepair that should be in a shop to have major repairs done. This RV is a dangerous, is not safe, and should not be on the road.
3 Photos soumise(s) par Roger B.
Milton R.
5décembre 2023
réponse de Pablo and Sandra
Thank you giving us 5-Stars. And thank you also for taking such good care of our motorhome. We would be delighted to rent to you again anytime and would highly recommend you to anyone else You reach out to for a rental.
Best - Sandra & Pablo
Best - Sandra & Pablo
Alex W.
5avril 2023
Great vehicle for our trip. I appreciate the organized manner of the owners.
Steve S.
5février 2023
We had a great time in Sandra & Pablo’s Rv. They communicate very nicely and the Rv worked great for us. Would Rent again from them from this experience.
réponse de Pablo and Sandra
Thank you Steve. We recommend you as renters and appreciate that you took such good care of our motorhome. Let us know when you’re ready to travel again we’d be happy to help you.
1 Photo soumise(s) par Steve S.
Martin H.
5décembre 2022
Pablo and Sandra were very easy to communicate with. Jesse was very good at explaining the working of the motor home to first time renters and users. Everything went very smoothly. We dry camped for a couple of days in a yucca forest in the desert with family and friends for our daughter’s 40th birthday party. The Rv was very comfortable and well stocked. The only thing missing was spoons, no teaspoons or soup spoons. My husband and I slept in the main bed which had a down comforter. Nighttime temperatures were in the high 30’s. The heater in the Rv was quick to respond and really heated the whole place well. Our other daughter was in the bed over the cab and she was very cozy and quite comfortable. When we returned the RV, the air in the tires of our car was low. Jesse very obligingly filled them up for us. Jesse, Sandra and Pablo were pleasant at all times and made the whole transaction easy. We would rent from them again.
Marie and Marty
December 1-4 2022
Marie and Marty
December 1-4 2022
réponse de Pablo and Sandra
Dear Marty & Marie - Thank you for your very kind review. We are so pleased that you first-time RV Experience was a good one. So sorry about the "Spoons" - That has been rectified. I had no idea. By all means, we would be delighted to have you rent from us again.
Many thanks and happy Holiday - Sandra, Pablo & Jesse
Many thanks and happy Holiday - Sandra, Pablo & Jesse
1 Photo soumise(s) par Martin H.
Donald S.
5mai 2022
My husband and I rented an RV from Sandra, Pablo and Jesse to go on a trip for our anniversary. The communication with Sandra to arrange the renting and pick up of the RV was always easy and she was very pleasant. When we arrived to pick up the RV Jesse was amazing! He adjusted his time for our time and allowed us to show up earlier then we had planned. Jesse was professional, personable and very kind, showing us all the things we needed to know about the RV. During the trip my husband called him a couple of times with questions, and Jesse always responded and was so kind. Then when we dropped off the RV, again Jesse's customer service was exceptional, and our entire experience was great! Our anniversary was special because we were able to go to places in the RV just the two of us and have some quality time. We are thankful that our experience was so great! Sandra is amazing and has a partner that respects and honors her. I wish I had a picture to upload, but the most important thing for this review is the people we rented from are amazing and highly recommended!!! Thank you so much again!!!!!!
Minh V.
5avril 2022
As described. Rv was in great condition and Sandra was a great host. Thank you for everything and being so considerate. Would definitely rent from again
Chris B.
5mars 2022
Such a great experience.
Very communicative.
Great RV.
No guessing — they are on top of it…
Very communicative.
Great RV.
No guessing — they are on top of it…
Abhi R.
5novembre 2021
We had a really great experience with Pablo & Sandra’s RV. Everything worked as advertised and their communication was excellent. They are some of the nicest folks we have worked with when renting vehicles. Fully recommended
Maieka S.
5août 2021
Sandra and Pablo are absolutely amazing! They are the most generous people and extremely accommodating. Their fleet of RV's are well kept and beautiful! I wish I could give them 10 stars!
Graciano A.
5juillet 2021
RV was in amazing condition, easy to drive, awesome set up. I'd definitely rent this rv again.
Robert S.
5juin 2021
Excellent trip and the hosts were super helpful/communicative.
Joseph B.
5mai 2021
Amazing experience in beautiful California. Wish I had more time to explore!! RV was perfect!! Very clean and everything worked as it should! Highly recommended!! Thank You!!
réponse de Pablo and Sandra
Thank you Joe. We will welcome you back anytime. Thank you for taking such great care of our RV. Best - Sandra & Pablo
1 Photo soumise(s) par Joseph B.
Jason G.
5mars 2021
Pablo and Sandra's Rv was absolutely perfect for our trip to Joshua Tree. The RV itself is in pristine condition and is very easy to drive. It has everything you need to have an epic camping adventure. Sandra and Pablo were incredibly kind, gracious, and easy to communicate with. I will absolutely be renting their RV again for my next trip out to Joshua Tree.
