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À propos de Adrian duCille

Hi - My RV adventures began 20 years ago with a hybrid trailer, quickly evolving into travel trailers & fifth wheel RV fun. Most recently, we've invested in a super comfy Grand Design Imagine with all the bells & whistles. Looking forward to sharing with the Outdoorsy community when we're not enjoying her ourselves! Happy Camping!

4.7
Membre OutdoorsyHôte depuis août 2017

Communication
4.67

Taux de réponse 100 %Répond généralement en moins d'une heure

Souvenirs de séjours avec les camping-car de Adrian duCille


Mike S.

5octobre 2022

This is the 2nd time renting this trailer and Adrian has been great both times. He is flexible, thorough in explaining how to use it, extremely helpful in hooking up the hitch, and very responsive to messages. I hope I can rent it again.

Taylor P.

5juillet 2022

Adrian was unbelievably accommodating and a pleasure to work with. He delivered the RV right to our location, cleaned and ready for our stay. He was so communicative, and was so easy to get a response from. We'll definitely be renting from him again!

réponse de Adrian

Thanks, Taylor! So happy we were able to help. It was truly a pleasure meeting you and the pups, and hope you'll keep in touch. Be well!!

Mike S.

5octobre 2021

Great 3-day rental with Adrian and his beautiful camper trailer. He was very flexible on pick-up/drop-off times, and like any owner appreciates good communications. He was quick to answer texts in the middle of the trip. The camper was very clean and was a great base camp for our group. The kitchen had the right amount of stuff (utensils, pots/pans, paper goods, etc.) to augment what I brought. At pick-up Adrian was very thorough at going through how to hitch-up and operate the camper. Overall a great experience and I hope I rent it again next year.

réponse de Adrian

Thanks so much Mike! Happy that you enjoyed & hope we see you next season!!

Kelly L.

1août 2021

We picked up the trailer and the owner said that everything was in shipshape but yet the tail light in the back left was not working, the tires needed air, my partner was shocked by the stabilizer. The RV was electrified by the short in the circuit. The lights were flickering inside the cabin on several occasions. In addition, the TV fell off the wall, as did the bungee cord holding it on and there is no remote for the TV in the bedroom.

réponse de Adrian

Facts:
- I did NOT charge your security deposit for waste tanks being full, as I confirmed you returned the RV with tanks emptied (I took RV to local dump station on my way to deliver to next renter - nothing came out when I opened the valve).
- I had a certified RV tech inspect the RV Tuesday 8/10 (2 days after your return). There was no electrical issue - you had somehow tripped the GFI breaker on the outlet in the bathroom. There was no 'live electricity' outside of the RV wiring.
- I have video evidence that the left rear brake / turn signal light is functioning correctly (I plugged the RV into MY tow vehicle after you returned the RV). The issue was with YOUR TOW VEHICLE. I submitted this date/time stamped video evidence of the functioning light to Outdoorsy Customer Support on Monday 8/9 at 1:55pm EDT after having spoken with Riley @ Outdoorsy Customer Support.
- You did NOT send Google Maps info to me - I don't believe the Outdoorsy platform allows that and WE ONLY COMMUNICATED VIA OUTDOORSY PERSISTENT CHAT- Outdoorsy Customer Support has full access to the persistent chat (Outdoorsy website and Outdoorsy mobile app) and there is NO reference to your GPS/Google Maps location in ANY of your communications.
- I addressed my concerns / security deposit charges with YOU, Kelly, because YOU are the renter - the rental agreement is in YOUR name.
The following is the written summary of events I provided to Outdoorsy Customer Support (via email 1:55pm EDT) on Monday 8/9/2021:
Hello Outdoorsy Support Team – I had an online chat this morning with Riley, who advised me to send email w/ my supporting documentation re: poor experience w/ renter for most recent booking – Booking ID 3286710.

Christian L.

5juillet 2021

réponse de Adrian

Thank you Christian and family! It was a pleasure doing business with you! Hope you have a fantastic rest of the summer!

Erica W.

5juillet 2021

Excellent experience all around renting from Adrian. The camper was clean and comfortable for my family of four. Adrian was helpful answering all questions, was thorough showing us how everything worked and was such a nice guy! Will definitely be reaching out to him anytime we need a rental in the future.

réponse de Adrian

Thank you Erica!!! Please keep in touch!

Christopher D.

5septembre 2020

Renting from Adrian was great. Very prompt responses to questions, accurate listing for the trailer. It was our first time with a trailer this big. Adrian spent the time to walk me through all the ins and outs to hook it up properly, and teach me how everything worked. He was great at accommodating extra days once we both realized I should have picked up a day or 2 before I was heading to camp.. Loved the trailer, all the comforts of home, but out in nature.

réponse de Adrian

Chris, THANK YOU! I'm still in awe of how PERFECTLY you backed the trailer into the space when returning! AWESOME! :) Stay WELL and SAFE!

Dorothy M.

5août 2020

Everything about the RV experience was great. Comfortable sleeping and kids enjoyed the large tv and gaming options. Kitchen and bathroom very clean Aiden helpful and patient explaining options to new user. He was excellent in alerting me to delivery and pick up and I’d definitely rent again
Thank you

réponse de Adrian

Thanks so much, Dorothy! It was great seeing all of those smiling faces :) Enjoy the rest of your Summer 2020!

Jennifer A.

5juillet 2020

(Continued from previous post) .... and responsive! The photos were exactly what you can expect. Adrian delivered and picked up the trailer and walked me through everything we needed to do for a successful trip. I would highly recommend this RV!

réponse de Adrian

Thanks so much Jen! I’m so happy that YOU were happy!

Jennifer A.

5juillet 2020

Our family just got back from a week long camping trip in Adrian’s trailer. Adrian was very helpful and and

Nick S.

5juin 2020

Simply said, Adrian provides the best possible customer experience. He is timely and truly wants you to enjoy your vacation. I highly recommend him, we had a blast!

réponse de Adrian

Thank you, Smith family! Made me happy to see you all smiling & enjoying! Hope we meet again!

Paul S.

5juin 2020

My wife and I needed a place to stay while our home renovations were completed and after some research found Outdoorsy.com. After working through the website we were then able to be in communication with the owner of the camper, Adrian.We opted for delivery and pickup and extended our rental time twice due to our home completion date being delayed. To extend was easy but because someone else could have reserved the dates we wanted I would plan my rental dates better in the future.If you want first class treatment and personal customer service then definitely go with Adrian. He delivered the camper, set it up, did a walk through explaining all the functions and what essentials are supplied , made himself available anytime for questions, then picked up the camper all the while adhering to the health protocol that we are under. If comfort and clean are a priority my wife and I highly recommend Adrian. Customer service is top notch from Adrian and the Grand Design “Imagine” model camper is amazingly comfortable. My wife and I always wanted to try a camper like this and it could not have been any more enjoyable. Good job to Adrian! Customer service departments should all be like this. Put this on the books as a great experience.

réponse de Adrian

Thank you, Paul & Diane! Wishing you lots of happiness in your newly remodeled home! Such a pleasure to have met you both!