Hello, thank you for reaching out. As you can imagine this has been a nightmare. To start with when I settled into the camp site at French beach I noticed that things were damaged in the unit. The bathroom door latch would not latch, it would not close. Secondly the drawer latch released as my husband was driving and some cups broke and smashed on the floor that was included in the rental. Nextly the water tank was empty, we were told fully loaded and prepared. We had been clear on the booking we planned to do more remote areas, less population. Which meant no rv parks, no hook ups. So we had no water for the first night. We then had pushed the button for the awning and we had to help the awning off the wall and it didn’t pull out right. It then jammed and twisted as if it had previous damage. The structural integrity was very weak. The weight of the awning snapped it when it twisted. Being that the arm was twisted and broken we managed to gently roll the motorized tarp back sucked up to the wall so the awning itself would not risk tearing and also given the loss of one arm it would put too much weight on the other arm. It would not have been drivable elsewise. We then had dinner in the rain with no awning and no oven available on the unit. We BBQ a burger and had no BBQ brush so we had to do it on a dirty grill. After to clean up there was no broom, just a crappy vacuum that barely had any suction, I then mopped with a broken handled mop. So our night was exhausting and distressful. We had poor service being so remote and I could not make any calls out. Only a couple odd texts when I drove up the road awhile. I messaged Paul and made him aware of the situation first thing in the morning. He told me to call and wait for a tech to come out. This is unacceptable as the unit was capable of driving back and I only had a 4 night trip booked with my two daughters and husband we have been anticipating and saving for for a while now. We are in a remote area so a tech would have come out who knows how long and the unit would need repair. We do not have time for that as it is limited. Paul told me to call you guys which I could not until we got service in sooke. I explained that we could not afford to pay for this without refund, that we can not wait around for a day or two for it to be fixed. I called outdoorsy as soon as we got to sooke and they instructed me to wait til Paul contagts them to sort it out. So I cleaned up everything to perfection and refueled it. We brought it back and he said he was taking it in. I agreed. I asked if he could let me know as I cannot afford to not be refunded and to add new accommodations to cover this disaster. I even messaged explained that if they did remove the awning that if I were not promised a refund that I would have to use the unit regardless. He never contacted or responded to me until I phoned Late last night because he was avoiding me. We had to scrounge to find a room as everything needs to be prebooked here. I then see he is not refunding a huge portion and my deposit. This is not ok as he did not pull the awning out to show us working order... he took pics but this would not be noticeable unless the awning were to be fully extended. This happened in front of my husband and two other adult women we are traveling beside. I have pictures of when it happened. This stress has really hurt this trip. This is fraudulent as far as I concerned... we have had a very difficult time trying to replan this trip and we are 15 hours from home, the northern part of this province. Paul is being unreasonable saying his refund policy is strict! I am aware if we cancelled, but he gave us A faulty unit and we are left hanging to dry! My husband has his class one a professional driver, he is a mechanic, and we have lived in and out of RV’s in camp for many years! We only rented one here so we didn’t have to pay the large price on the ferry to get here. It was supposed to make it cheaper and easier! Boy was I wrong! I am now stuck with $300 worth of parishable Groceries I am keeping in a hotel fridge. This going back and forth had exhausted me and my family. This has cost over double to go on a simple getaway! The contact numbers for the other witnesses or written email of testimonials on what happened during the awning situation is accessible and offered if needed and I will include the pics after the awning arm broke. I am requesting the full refund as this has been horrible. I plan to go to the BBB and local MLA to make a formal complaint and I will look into civil court and public testimonials as I believe Paul should not be trusted to offer his unit or his word and is a scam overall. This is not ok and should not be allowed to happen to anyone else. It is fortunate no one got hurt when it collapsed and twisted as I have a 6 year old Who was sitting under it. Thank you for taking this on and look forward to hearing back from you.Elisha Siemens
1 Photo soumise(s) par Elisha S.