24 avis
(4.7)4.5
90 %
4.7
95 %
4.7
95 %
4.7
94 %
4.7
95 %
Communication
4.5Propreté
4.7Entretien
4.7Valeur
4.7Précision de la description
4.7Wayne P.
2septembre 2023
Paul cook was a terribly dismissive host he was late and after showing us the RV told us we had to top up the propane and gave us $20 dollars. We asked if there was any blocking or chalks and he said no they weren’t required. He also told us to also fill up the DEF tank which again was empty. It required 4 litres. So our first day after going to Canadian Tire cost us appropriately $$100 Mind you we had the RV now for approximately 1 1/2 hours. We then proceeded on our first camping trip ever with our son and his family. We set up the first night just to sleep in it. We had no water or power. The second night we moved sites and got underway to set everything up. Lo and behold the Rv was smelling like sour gas. We immediately informed our son who told us to call Paul Cook. He told us it was probably the toilet and to pour water down it and add pucks. Our son did that. It didn’t get better. Another call was placed. He said possibly the sink was the culprit. Again our son came over. Nope not the problem. We told him we wanted to bring it back the smell was so bad. He argued and then talked to our daughter in law and told her to calm down she was being emotional. Phone was hung up. Paul later caller to ask us once again to check to see if it was the batteries. And once again our done came. The batteries cells were dry and boiling. After that Paul stated he had to go to Costco and replace them. He arrived at our site the next day with replacement batteries. We were late leaving for our next site in Parksville. He and my husband talked and agreed he would refund us 2 days. They shook hands. When we returned the Rv one day early he rushed out to take pictures we were packing our car and left him to do his thing. We still have not received any word from him He said he thought we had left. When my husband knocked on his door he informed him that he had already talked to outdoorsy and you had agreed 1 day refund was sufficient. Wow. The photos I took include a dirty Rv a vacuum cleaner still full dirty bbq and it goes on. If you want those picture I am happy to provide them
Michael G.
5août 2023
It was a very nice trip and everything was great. Cool RV and Paul was very helpful. Thanks a lot!
Sandy B.
5mai 2023
We had a great trip! The RV was easy to drive, and had no surprises. Videos were very helpful, and the host was very accommodating!
Sean T.
5septembre 2022
Paul was always available to answer questions and reviewed the RV before the trip very thoroughly. RV was as advertised and great to drive!
9 Photos soumise(s) par Sean T.
Cary S.
5août 2022
What a great way to discover Vancouver Island ! We travelled from South to West to East to North and back South again. EASY! The RV is easy to drive, easy to connect to water and electricity (we are first-timers in an RV with hook-up) and very well-equipped for preparing meals, and relaxing around the BBQ and then the propane Firepit during campfire ban.
I would recommend max 5 people (the table bed mattresses slip and separate, making it difficult for 2 people)
The RV is a reasonable size to drive, while being spacious enough to live in, thanks to the Slide, which doubles the free space inside.
Paul is a very good host, and responds very fast to queries. His videos are great for preparing for the trip and save everyone time at pickup - and serve as a reference during the trip. Good idea!
Outdoorsy is an excellent, reassuring website with reminders and checkups at each stage of booking and travelling.
I would recommend max 5 people (the table bed mattresses slip and separate, making it difficult for 2 people)
The RV is a reasonable size to drive, while being spacious enough to live in, thanks to the Slide, which doubles the free space inside.
Paul is a very good host, and responds very fast to queries. His videos are great for preparing for the trip and save everyone time at pickup - and serve as a reference during the trip. Good idea!
Outdoorsy is an excellent, reassuring website with reminders and checkups at each stage of booking and travelling.
3 Photos soumise(s) par Cary S.
Stephen J.
5juin 2022
Our family of 4 had a fantastic experience renting Paul's RV. The RV is well maintained, fully outfitted and easy to drive. Communication with Paul was really great and he responded quickly to my questions. He was patient and reassuring to work with for our first RV trip. Highly recommended. Thanks Paul!
Matthew T.
5juin 2022
Paul was great to deal with. Very flexible. The RV was in good condition, easy to drive. I appreciate the slide out for extra space. Highly recommend rving in Victoria.
1 Photo soumise(s) par Matthew T.
Kirby H.
5mai 2022
It’s a nice rental experience with paul and his RV, super detailed and paul prepared lots things in the RV to make sure you will enjoy your trip 100%, the RV is good maintained and super cleaned when I got it, and Paul sent us lots his videos for how to use it, I’m the first time to try this and Paul’s video is very detailed And helpful, the whole family enjoy it very much, thanks again.
Lukas H.
0février 2022
Paul Cook canceled the booking 5 days before departure. This is an automated posting.
Jalia K.
5décembre 2021
Paul was super helpful in preparing us for the trip, during and after. He made everything super easy for booking and answering any questions we had. The RV itself is in great condition and drives extremely well. We were exploring the island and got hit with a ton of snow and the RV handled it so well. The awning is an awesome feature. Awesome trip, will definitely book again if we are in BC.
4 Photos soumise(s) par Jalia K.
Rosemary J.
5octobre 2021
Paul took the time to explain how the RV worked and what to look out for. He is very calm and supportive. We felt at ease with the RV. We had a lovely time camping as a family. The Rv was roomy and comfortable.
Irene M.
5octobre 2021
Paul was such a gracious RV host. It was our first experience and his thoroughness with operational videos made it seamless. The detail provided to manage the RV was exceptional. It made our trip an ease to drive and tour about in. It was fully equipped with all the essential kitchen tools and cleaning supplies. An onboard bbq and a large outdoor carpet was also perfect for outdoor gatherings. All in all, the Mercedes Winnebago was incredibly comfortable, a pleasure to travel in and everything worked as it should. Thanks so much!!
8 Photos soumise(s) par Irene M.
Patrick B.
5septembre 2021
Excellent RV, roomy and modern.
Grace M.
5septembre 2021
My family rent Paul’s RV two times during this summer. The RV itself is in good condition, clean and easy to drive. Paul is friendly, fast response and answer all my questions along my trips. My family had lots of great memories in this RV! Will definitely come back for more RV trips!
1 Photo soumise(s) par Grace M.
Melissa N.
5septembre 2021
Paul is wonderful! He is kind and explains all the working systems. The Winnebago is beautiful and comfortable to drive, live, and sleep in.
Rick T.
5août 2021
Paul was very accomodating and tried to ensure our trip was a good one. We had some electrical issues the first night and Paul came to our location to fix it and also called a mobile mechanic to come as well. Paul even reimbursed us for the inconvience. The diesel engine sips the fuel as well as the propane fridge only used $10 for a week. Bed was comfy and you need to bring your own bedding. The unit is very easy to drive and turning radius is great for tight areas. A hot shower while camping was a real treat along with a microwave. We had some difficulty with Bluetooth on the stereo so best to bring your own speaker. He said there was an app to download to use the bluetooth but we had no cell lhone receltion most of the time.
My daughter was getting married so we parked the RV at the venue and used it as a dressing room and we later slept there as well. Very convenient. Overall a great experience.
My daughter was getting married so we parked the RV at the venue and used it as a dressing room and we later slept there as well. Very convenient. Overall a great experience.
Grace M.
5août 2021
Brendan H.
4juillet 2021
The RV was great, clean and well kept. It was easy to drive and Paul has great videos on how to use everything on it. It comes with great extra equipment and AC which was amazing during a bit of a heat wave. You can tell Paul really cares as an owner and wants you to have a good time. The only issues were another renter had damaged the awning earlier this year and because of supply issues it hasn't been able to be replaced yet. Also there was an incident with one of the waste tank valves not being closed at pickup that led to a spill. I think Paul will be double checking that in the future. 4.5/5
Elisha S.
1mars 2021
Hello, thank you for reaching out. As you can imagine this has been a nightmare. To start with when I settled into the camp site at French beach I noticed that things were damaged in the unit. The bathroom door latch would not latch, it would not close. Secondly the drawer latch released as my husband was driving and some cups broke and smashed on the floor that was included in the rental. Nextly the water tank was empty, we were told fully loaded and prepared. We had been clear on the booking we planned to do more remote areas, less population. Which meant no rv parks, no hook ups. So we had no water for the first night. We then had pushed the button for the awning and we had to help the awning off the wall and it didn’t pull out right. It then jammed and twisted as if it had previous damage. The structural integrity was very weak. The weight of the awning snapped it when it twisted. Being that the arm was twisted and broken we managed to gently roll the motorized tarp back sucked up to the wall so the awning itself would not risk tearing and also given the loss of one arm it would put too much weight on the other arm. It would not have been drivable elsewise. We then had dinner in the rain with no awning and no oven available on the unit. We BBQ a burger and had no BBQ brush so we had to do it on a dirty grill. After to clean up there was no broom, just a crappy vacuum that barely had any suction, I then mopped with a broken handled mop. So our night was exhausting and distressful. We had poor service being so remote and I could not make any calls out. Only a couple odd texts when I drove up the road awhile. I messaged Paul and made him aware of the situation first thing in the morning. He told me to call and wait for a tech to come out. This is unacceptable as the unit was capable of driving back and I only had a 4 night trip booked with my two daughters and husband we have been anticipating and saving for for a while now. We are in a remote area so a tech would have come out who knows how long and the unit would need repair. We do not have time for that as it is limited. Paul told me to call you guys which I could not until we got service in sooke. I explained that we could not afford to pay for this without refund, that we can not wait around for a day or two for it to be fixed. I called outdoorsy as soon as we got to sooke and they instructed me to wait til Paul contagts them to sort it out. So I cleaned up everything to perfection and refueled it. We brought it back and he said he was taking it in. I agreed. I asked if he could let me know as I cannot afford to not be refunded and to add new accommodations to cover this disaster. I even messaged explained that if they did remove the awning that if I were not promised a refund that I would have to use the unit regardless. He never contacted or responded to me until I phoned Late last night because he was avoiding me. We had to scrounge to find a room as everything needs to be prebooked here. I then see he is not refunding a huge portion and my deposit. This is not ok as he did not pull the awning out to show us working order... he took pics but this would not be noticeable unless the awning were to be fully extended. This happened in front of my husband and two other adult women we are traveling beside. I have pictures of when it happened. This stress has really hurt this trip. This is fraudulent as far as I concerned... we have had a very difficult time trying to replan this trip and we are 15 hours from home, the northern part of this province. Paul is being unreasonable saying his refund policy is strict! I am aware if we cancelled, but he gave us A faulty unit and we are left hanging to dry! My husband has his class one a professional driver, he is a mechanic, and we have lived in and out of RV’s in camp for many years! We only rented one here so we didn’t have to pay the large price on the ferry to get here. It was supposed to make it cheaper and easier! Boy was I wrong! I am now stuck with $300 worth of parishable Groceries I am keeping in a hotel fridge. This going back and forth had exhausted me and my family. This has cost over double to go on a simple getaway! The contact numbers for the other witnesses or written email of testimonials on what happened during the awning situation is accessible and offered if needed and I will include the pics after the awning arm broke. I am requesting the full refund as this has been horrible. I plan to go to the BBB and local MLA to make a formal complaint and I will look into civil court and public testimonials as I believe Paul should not be trusted to offer his unit or his word and is a scam overall. This is not ok and should not be allowed to happen to anyone else. It is fortunate no one got hurt when it collapsed and twisted as I have a 6 year old Who was sitting under it. Thank you for taking this on and look forward to hearing back from you.
1 Photo soumise(s) par Elisha S.
Colin L.
5mars 2021
RV was great, as first time RVers the videos Paul provides were very helpful. Paul was nice and very responsive, helping us on route with little details we couldn't figure out on our own. RV has everything you need and more.
Sophia K.
5octobre 2020
My Partner and I had a lovely trip in Pauls RV up in Port Renfrew. We were able to survive for three full days including two showers, dish washing and toilet flushes on 2/3rd of a water tank without hook-ups. As it was our first experience renting and driving an RV, we found the video's Paul sent beforehand very informative and helped us to problem solve certain things we were not familiar with (ex. shore power/ generator connection/ emptying black water). Paul was very accomodating and generous during our rental period.
Some highlights to note:
- Bluetooth connection for music
- 2 adult camping chairs, a BBQ, and kitchen utencils in good working order
- Black Adder and other hilarious movies available to watch
Some points to note ahead of time:
- the middle drawer's magnetic closing device is weak and the drawer will slam open when taking a corner on the highway (the sound freaked us out initially)
- take extra care when dumping the black water.
- remember to bring your own pillows and bedding, hand towels, bath towels, dish cloths, etc.
Overal,l we had a great time and would love to rent Pauls RV again in the future!
Some highlights to note:
- Bluetooth connection for music
- 2 adult camping chairs, a BBQ, and kitchen utencils in good working order
- Black Adder and other hilarious movies available to watch
Some points to note ahead of time:
- the middle drawer's magnetic closing device is weak and the drawer will slam open when taking a corner on the highway (the sound freaked us out initially)
- take extra care when dumping the black water.
- remember to bring your own pillows and bedding, hand towels, bath towels, dish cloths, etc.
Overal,l we had a great time and would love to rent Pauls RV again in the future!
3 Photos soumise(s) par Sophia K.
IslandGirl P.
5septembre 2020
Found Paul's beautiful Winnebago in Victoria and booked it for a RV adventure with family to Kelowna. This RV was exceptionally appealing as it was pet friendly. Paul's communication from start to finish was excellent. Ahead of time, he provided us with short little video clips showing the operation of the RV from front to back; inside and out. The RV was very well equipped although we used our own bedding and towels. Driving it was a breeze...had no issues at all. Also felt very reassured booking with Outdoorsy with the insurance and road side assistance coverages. Outdoorsy's communication was excellent too. Paul was wonderful to work with; extremely nice and very calm (that was especially helpful as we were renting for the first time and a bit nervous). It was a pleasure from start to finish!! Thank you Paul! It was great meeting you!!
2 Photos soumise(s) par IslandGirl P.
Kellen S.
5septembre 2020
First-time in an RV. My wife and I travelled from pick-up near Sidney to Desconso Bay Regional Park on Gabriola Island (Gulf Island off Nanaimo). It took a bit of aclimatization to get used to the size, and the feel of the brakes. Though, all went without incident, including coming down the Malahat on the return trip. We had a great time.
Bashir K.
5août 2020
We had a great time from start to finish. Paul was very helpful. Very responsive and always available for any questions. His videos are a helpful reference for when in doubt. Will rent Paul’s RV again and again.
2 Photos soumise(s) par Bashir K.
Jessica F.
5août 2020
Very nice man to deal with made our trip.easy as possible.and the RV is beautiful i would recommend Paul and his RV to anyone looking for fast great service was the best experience for me and my little family and it was our first time... i will.definetly do this again my next big trip