42 avis
(4.7)Lorna V.
3juillet 2020
There is not a good way to communicate with Basecamper other than through Outdoorsy, and they don't seem to respond to messages here either. Still trying...
Carol W.
5septembre 2019
This van was fantastic. Our 7-year-old loved the "penthouse" sleeper and it was easy to set up. The van had everything and the stove was easy to use, the cold drinks were wonderful after a hot hike. The van easy handled the roads through the national parks and was easy to park. Matt was a great communicator and flexible with our arrival time.
Mark S.
2août 2019
The van was great and met our needs for our 10 day tour of national parks. Unfortunately, our experience with Basecamper owner/operators Matt and Mark were not great.
One of the determining factors in renting from Basecampers was the 8' awning that was listed as included equipment with the van we rented. Upon delivery of the van, the awning was missing. When brought to the attention of Mark, the owner from whom we took delivery, he said that not all their vans have awnings and there was nothing he could do to get us a vehicle with an awning. We explained to him that this was not an acceptable answer and that it was major factor in picking this van. He apologized and insisted there was no way to get an awning that day, so we asked about a refund for this portion of our rental, he said he's not the one able to make that decision, that he would have to talk to Matt, the other owner who was in Alaska at the time. Prior to our departure, we agreed that we'd take it up with Matt upon our return and were told this wouldn't be an issue. Off we went on our 10 day adventure.
Upon arrival back to Basecampers, we checked in with Matt. He did a walk around and recorded the mileage and found everything in good standing. We then brought up the missing awning. He aggressively stated, “You are not getting any money back. Period.” We were obviously confused by this as the awning was listed as included equipment and Mark gave us the impression this would not be an issue, so we asked “Why not?” He then became visibly agitated. His hands were trembling and he was turning red. He replied with “I’m so tired of people coming in here trying to nickel and dime me.” Trust me, if we were trying to nickel and dime this company, we would have brought up all of the missing items listed below. We attempted to have a civilized conversation suggesting that we work out a compromise with our mileage overage (we owed about $305) or maybe he could us a refund of $10/day, nothing excessive. He flat out told us that there was no way we were receiving a refund for anything, that we signed a contract when we took delivery of the van, and any missing equipment should have been brought up at that time. We expressed that we did bring it up to Mark at delivery, and he said, "I guess Mark and I are playing Good Cop, Bad Cop but you would have found something wrong with any van I gave you." He then suggested that we should have refused delivery and should have just left at that time. We flew in from the east coast and his solution to the missing awning was to refuse delivery and simply leave?!?!? At this point, the conversation became less civilized and he told us the “get the f**k out of his shop.” We left and were never given the opportunity to sign any return agreement.
Just to be clear: We have a lot of experience with overlanding. We have a built-out van and truck. We are not novices to this type of travel and know what is needed and what to expect out of this type of vehicle. But since we had limited vacation time, we decided to fly out and rent a vehicle. We chose to work with Basecamper because of what was listed on their website as included equipment. I have screenshots of what’s was included at the time of our reservation because I sent them to my wife. They have since modified the description of what’s included with their vans so hopefully future renters will have a better experience as they know what it is lacking upfront.
Our exchange with Matt left a foul taste in our mouths and I can only warn others on here, if you choose to use these guys, make sure you review everything from the list on their description prior to accepting delivery of the van. And have a backup plan. You might want to print out this review as well so you know what isn’t included and you can stop by REI and pick them up before leaving for your trip.
One of the determining factors in renting from Basecampers was the 8' awning that was listed as included equipment with the van we rented. Upon delivery of the van, the awning was missing. When brought to the attention of Mark, the owner from whom we took delivery, he said that not all their vans have awnings and there was nothing he could do to get us a vehicle with an awning. We explained to him that this was not an acceptable answer and that it was major factor in picking this van. He apologized and insisted there was no way to get an awning that day, so we asked about a refund for this portion of our rental, he said he's not the one able to make that decision, that he would have to talk to Matt, the other owner who was in Alaska at the time. Prior to our departure, we agreed that we'd take it up with Matt upon our return and were told this wouldn't be an issue. Off we went on our 10 day adventure.
Upon arrival back to Basecampers, we checked in with Matt. He did a walk around and recorded the mileage and found everything in good standing. We then brought up the missing awning. He aggressively stated, “You are not getting any money back. Period.” We were obviously confused by this as the awning was listed as included equipment and Mark gave us the impression this would not be an issue, so we asked “Why not?” He then became visibly agitated. His hands were trembling and he was turning red. He replied with “I’m so tired of people coming in here trying to nickel and dime me.” Trust me, if we were trying to nickel and dime this company, we would have brought up all of the missing items listed below. We attempted to have a civilized conversation suggesting that we work out a compromise with our mileage overage (we owed about $305) or maybe he could us a refund of $10/day, nothing excessive. He flat out told us that there was no way we were receiving a refund for anything, that we signed a contract when we took delivery of the van, and any missing equipment should have been brought up at that time. We expressed that we did bring it up to Mark at delivery, and he said, "I guess Mark and I are playing Good Cop, Bad Cop but you would have found something wrong with any van I gave you." He then suggested that we should have refused delivery and should have just left at that time. We flew in from the east coast and his solution to the missing awning was to refuse delivery and simply leave?!?!? At this point, the conversation became less civilized and he told us the “get the f**k out of his shop.” We left and were never given the opportunity to sign any return agreement.
Just to be clear: We have a lot of experience with overlanding. We have a built-out van and truck. We are not novices to this type of travel and know what is needed and what to expect out of this type of vehicle. But since we had limited vacation time, we decided to fly out and rent a vehicle. We chose to work with Basecamper because of what was listed on their website as included equipment. I have screenshots of what’s was included at the time of our reservation because I sent them to my wife. They have since modified the description of what’s included with their vans so hopefully future renters will have a better experience as they know what it is lacking upfront.
Our exchange with Matt left a foul taste in our mouths and I can only warn others on here, if you choose to use these guys, make sure you review everything from the list on their description prior to accepting delivery of the van. And have a backup plan. You might want to print out this review as well so you know what isn’t included and you can stop by REI and pick them up before leaving for your trip.
Cameron M.
5mai 2019
Matt's van was perfect for our trip. Five of us drove the van down to Moab and Indian Creek for a week. The Van slept all of us comfortably and had everything needed to facilitate the trip. Matt was also a great dude who communicated well.
Dusty d.
5février 2019
Matt was great. Very helpful!
Martha F.
5septembre 2018
Matt saved our vacation by renting us the T@B at the last minute. The trailer worked perfectly and was in great shape. Matt was VERY helpful at the start with helping us work out a solution for our hitch setup. We had an exceptional trip in part due to the great T@B.
1 Photo soumise(s) par Martha F.
Paul H.
5septembre 2018
Matt and Jenn were solid and reliable folks in making my quick getaway happen. Communication was on spot and not over-bearing, the vehicle was ready to go when promised and appropriately outfitted, and the location is a breeze for those going to Salt Lake. The Dodge Promaster I rented was well laid out, in tip-top condition, and sipped gas. It made my run up to Jackson Hole a real pleasure. I'd be quick to do business with Matt again should I find myself in Salt Lake,
1 Photo soumise(s) par Paul H.
Chris H.
5septembre 2018
A great option for seeing the national parks! We had a group of 3 friends traveling for 8 days and the van was definitely a good value. Basecamper provided water, a yeti cooler, and a full camp kitchen, as well as sleeping bags, cushions, etc. The van is spacious and easy to drive, and we even got decent gas mileage for the trip (around 25-26 miles per gallon with the a/c going strong). A much better option than carrying our camping gear cross-country.
Michael K.
5juillet 2018
This was awesome! Matt showed me how everything worked and was available if I needed any help or had questions. The trailer was great and we will definitely be going back to basecper vans when we go going again.
Kathleen M.
5juillet 2018
Owner was responsive, friendly and clear about his vehicle. Vehicle was in excellent condition and perfect for our camping trip. All items included were useful and convenient, making it easier for us to pack for our trip.
1 Photo soumise(s) par Kathleen M.
Salih J.
5juin 2018
This trip was awesome! We rented a Mark 2 and it was perfect for my wife and I. We took this thing everywhere in Yellowtone. We were able to get camp sites at every park without reserving before or getting up early because of the size of the vehicle. The vehicle had everything we needed to cook full meals at the campsite! We ate one meal at a restaurant everything else was cooked, so the gear you receive is more than enough to camp for months! Once concern was that it was bit cold so they could use a larger blanket since it was kind of hard to cover both of us, even though we are small people!
1 Photo soumise(s) par Salih J.
James O.
5juin 2018
Friendly, excellent service from good people.
Warren W.
5octobre 2017
Matt was great; he went through the trailer with me before I left to make sure I didn’t have any problems I couldn’t take care of on my trip. The trailer was exactly as described and was exactly what I was looking for.
Jean-michel G.
5août 2017
Amazing service, everything you need is in there. I recommend it to friends and family.
Luke L.
4août 2017
Thanks so much for all of your help and the use of your van!
Mike E.
5juillet 2017
The van was in good shape, just as described. Matt was very easy to work with and a great communicator. We had a great time and hope we the chance to do it again.