Commentaire

18 avis

(4.8)

Justin A.

5septembre 2024

We absolutely loved getting to drive Sage on our adventure to see the Mighty 5 parks in Utah! Rein was extremely helpful anytime we had a question about the van and encouraged us to call him at any hour. The kitchen was an awesome setup and came in handy as we were trying to mostly cook from home! Rein has thought of everything and there’s tons of useful things already in the camper that you won’t have to buy. Things like sunscreen, bug spray, kitchen utensils, games, and many other items to make your trip easier.
We are so thankful that Rein was willing to let us rent Sage extremely last minute (i.e our original rental cancelled on as we landed in the Vegas airport-an hour before the rental was supposed to start).
Overall, it was an incredible trip that we are so thankful to have been able to use Sage for! Would recommend to anyone wanting the road trip of a lifetime :)

2 Photos soumise(s) par Justin A.

Francesca B.

1septembre 2024

We had initially thought we were dealing with a professional and kind owner, as the communication seemed polite on the surface. However, it quickly became evident that his primary objective was to make money at any cost, even if it meant being misleading and dishonest. The owner showed a clear lack of transparency and falsely accused us of damages that we did not cause, in addition to failing to provide clear information and appropriate maintenance for the vehicle.While the van is generally well-maintained, it is far from perfect, despite the owner trying to present it as such. We encountered several issues, including the sliding door repeatedly getting stuck, difficulties starting the van, and the lack of functioning air conditioning or heating when the vehicle was stationary. To make matters worse, the van was filled with leftovers from previous renters, which were presented to us as items for our use, but in reality, they were essentially trash. Although the engine itself performed well, driving the van at speeds over 70 mph resulted in significant vibrations, making the ride uncomfortable.One of the more troubling aspects of the trip was the flat tire incident. The tire valve burst during our journey because the tire, which had not been properly inspected by the owner, was old (from 2020). This not only caused delays but put our safety at risk. We were careful with the van and made an effort to take care of it, but our experience was ruined by these issues and the owner’s failure to take responsibility.As regular customers of Outdoorsy, this is the first time we’ve encountered such an unpleasant and dishonest owner. The lack of clarity, inaccurate damage claims, and poor service made this a very negative experience. For future renters, we strongly advise caution when dealing with this owner, as he appears willing to lie and shirk responsibility for his vehicle’s shortcomings. While we managed to create some good memories during the trip, we hope that by speaking out, we can help others avoid similar problems.

réponse de Rein

Francesca,I'm sorry to hear that you felt the need to leave such a disappointing review and share negative feedback with others. While I acknowledge your concerns, I believe there are always two sides to every situation. In my experience with previous renters, I have never received complaints of this nature, especially ones that I find to be both minor and somewhat misleading. I always strive to accommodate my renters in every way possible as almost all my reviews are positive. Given the longer duration of your rental, I even provided you with additional mileage beyond the standard limits which I’ve never done with any renters and I wish you also mentioned that I was kind enough to give you a bottle of wine. (Sorry it wasn’t a croissant!). It was made clear from the beginning that the van does not come with unlimited mileage, and based on your itinerary, you were aware that you would exceed the mileage allowance, even with the extra miles I extended. Your poor planning unfortunately cost you more than 1k extra miles that seems to me you can’t afford to pay and made you a bitter individual. Additionally, I offered you both a ride back to your hotel to further accommodate you. (De rien!)It is unfortunate that you experienced a flat tire during your trip, but your claim that the 2020 commercial tires were old is simply not accurate. While I do my best to ensure the vehicle is in excellent condition, I cannot control the state of the roads or how the vehicle is driven. During the tire incident, I made every effort to contact Outdoorsy to address the situation. Although you were in Yellowstone with no service, I spent the entire day calling to make sure help reached your location. The van has traveled extensively without issues, but naturally, wear and tear can occur depending on how well renters handle the vehicle. You were also advised not to drive the vehicle flat, but both lack of common sense did not help situation. It is NOT feasible to replace the tires after every rental, nor it is necessary, given that these tires are regularly inspected and maintained. I understand your lack of experience in operating the van is less than mediocre, but since you don’t own one i felt sympathetic.
In addition, please both of you learn to properly speak English in person. It’ll help me, help you.As for your other complaints, I understand the van may not have met your expectations. However, please keep in mind that this is a 2012 camper van, and was built very thought out with OUR best interest on what a great build out would be. Keep in mind this is a rental vehicle it doesn’t mean you can throw things away that other renters might need and rearrange things for your convenience and not put it back. All vehicles, especially camper vans, have their own imperfections. My priority is to ensure that the van is well-maintained and operates safely. If there were any serious issues, I would not have rented it out. I spent 30 minutes to show you both and ensure everything works and reminded you that don’t fixed anything without messaging me because 90% of the time its user error. Renter also stated that he tighten a screw since it was loose because he is an engineer. (NOT joking)
It seems your expectations for a camper van were particularly high, and for future trips, I would recommend getting a hotel, a cabin, or a house boat??? to avoid any potential disappointment (but I can’t guarantee that because of your terrible entitlement)Your accusation that I have been dishonest and misleading is particularly disheartening. I have documentation of the van's condition, both before and after your rental, as I am required to take photos and asks for your signatures to complete the key exchange. I also encourage renters to do the same for their own peace of mind prior to taking the van (which again common sense). For you to claim that the damages were not caused by you is, in my view, unfair. What disappoints me the most is your lack of accountability for the damage, while still expecting additional discounts even after returning the van in poor condition. All I ask from renters is that they respect the van and take responsibility for any issues that occur during their rental. This van holds significant personal value to us, as we use it for our own adventures. Any damage affects us deeply, as we are the ones responsible for repairs.While your review is negative, the vehicle accomplished to take you to places you’ve never been and back. For other host please BEWARE!
I hope that future renters take the time to read my response carefully and consider both sides of the situation. (You can’t please everyone!) We believe this van offers a wonderful experience, with plenty of space and a welcoming atmosphere—the very qualities we aimed to create in a camper van.

Stuart C.

5juin 2024

We had a great few days in Sage, everything worked well and the van was the perfect base for exploring the national parks near Vegas. Rein was super helpful throughout

Matt A.

5mars 2024

Amazing van! Had a blast!

Todd G.

5octobre 2023

There just aren’t enough words to describe the adventure we had and all due to the freedom and convenience that Sage provided. Rein was an exceptional host from start to finish and if we weren’t sure about Van life before, Sage was the final push for us to take the leap.

5 Photos soumise(s) par Todd G.

Madeleine S.

5septembre 2023

The van was in perfect condition and completed our national park tour with no issues! Rein was incredibly accommodating and made the trip all the better. 1000% recommend.

7 Photos soumise(s) par Madeleine S.

Max S.

5juillet 2023

Julie E.

5juin 2023

We had a great time in Sage! She was easy to drive, well equipped and super comfortable. Rein was a fabulous host - responsive, helpful and accommodating. Definite recommend!

5 Photos soumise(s) par Julie E.

Rachel W.

5mai 2023

We had such a great time in this Van! The bed was super comfortable. We had everything we needed to cook. Rented the longboard + park pass. Went to Zion + Bryce with it. Rein picked us up from the airport, which was awesome. There are dimmers on all the nights to set a cool vibe. Towels for when we needed to shower. Would definitely rent again. Loved this van + the memories made this weekend!!!! 11/10.

5 Photos soumise(s) par Rachel W.

Antoine N.

5mai 2023

It was amazing ! We had a great time. The van was perfect and the host as well ! We recommend

Alexandra K.

5mai 2023

We had the BEST time in Sage! Rein was an awesome host- super helpful, communicative, and went out of his way to accommodate our needs!! He gave us some great recommendations too!!

2 Photos soumise(s) par Alexandra K.

Harrison T.

5mai 2023

Rein is super nice and helpful. We had a great time with his van

1 Photo soumise(s) par Harrison T.

Felicia R.

5avril 2023

Rein is the most helpful and knowledgeable host I’ve encountered. I was solo traveling and he helped me every step of the way! The van itself was amazing and was everything I needed for my trip to UT. His communication was on point and he event helped me getting into the state park camp grounds. I couldn’t recommend him more as a host and genuine person to work with. Book this van! Thank you for an unforgettable experience in this van!

Christine G.

5avril 2023

Rein to the rescue! After our other reserved camper was canceled on us last minute, Rein allowed us to rent Sage for a few days. It was easy to drive and had everything we needed. Very thankful to Rein!

2 Photos soumise(s) par Christine G.

Nicholas C.

5avril 2023

We had a great time renting the van for a trip to Zion and some other parks nearby. Super spacious and had plenty of amenities for cooking and heat.

1 Photo soumise(s) par Nicholas C.

George L.

5mars 2023

réponse de Rein

Hope your adventures with Sage were EPIC!